Relationship Banker: Craft Lasting Client Journeys

JPMorganChase; Tennessee; On-site; USD 42,000 - 65,000; Full time

Job summary

JPMorganChase is seeking a Relationship Banker to join a branch, delivering warm, personalized service while identifying opportunities to meet client financial needs. You will engage clients in person and by phone, guiding them to Chase solutions and technologies.

The role emphasizes building lasting relationships, understanding client goals, and working within regulatory guidelines. Weekend and some evening hours are required for this position.

Qualifications

• 1+ year of sales experience in Retail Banking, Financial Services, or related industries.
• Ability to create memorable experiences for clients.
• Excellent communication skills, both in person and over the phone.
• Ability to resolve client issues with attention to detail.
• Operate within established risk parameters and comply with training.
• High school degree, GED, or foreign equivalent.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, and connect them to our team of experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Sales experience

Client communication

Relationship building

Financial product knowledge

Problem solving

Regulatory compliance awareness

Weekend/evening availability

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Relationship Banker to join a branch, delivering warm, personalized service while identifying opportunities to meet client financial needs. You will engage clients in person and by phone, guiding them to Chase solutions and technologies.

The role emphasizes building lasting relationships, understanding client goals, and working within regulatory guidelines. Weekend and some evening hours are required for this position.