Relationship Banker: Client Solutions & Growth

Bank of America; Saint Matthews (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is seeking a front-line associate to engage clients in the lobby, educate them about self-service options, and accurately process cash transactions to help clients reach their financial goals.

You will build relationships, follow established guidelines, and contribute to a positive client experience across banking products and services. Weekend or extended hours may be required to serve customers in a busy financial center.

Qualifications

• Engage clients with courteous service and educate on self-service tools.
• Identify client needs and propose suitable banking solutions.
• Follow processes and comply with laws/regulations.
• Prioritize accurate cash handling and transactions.
• Ability to learn new platforms and technology.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Customer focus

Communication

Sales oriented

Time management

Problem solving

Relationship building

Self-service knowledge

Adaptability

Team collaboration

Education

Bachelor's or business-related Associate's Degree

High School Diploma or GED

Job description

Bank of America is seeking a front-line associate to engage clients in the lobby, educate them about self-service options, and accurately process cash transactions to help clients reach their financial goals.

You will build relationships, follow established guidelines, and contribute to a positive client experience across banking products and services. Weekend or extended hours may be required to serve customers in a busy financial center.