Relationship Banker & Client Solutions Advisor

Bank of America; Silver Spring (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of America is seeking a client‑facing associate to engage clients in the lobby, educate on self‑service resources, and process cash transactions accurately.

You will build relationships, follow established processes, and connect clients to banking solutions while ensuring compliance with applicable laws and regulations. Weekend/extended hours may be required; 40 hours per week in a designated financial center.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Ability to learn and adapt to new information and technology platforms.
• Experience in cash handling is a plus.
• Willing to work weekends and extended hours as needed.
• Strong client service mindset and problem-solving ability.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to comply with laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and ensures service quality.
• Manages cash responsibilities with accuracy.

Skills

Customer focus

Relationship building

Communication

Problem solving

Time management

Sales orientation

Education

High School Diploma or GED

Bachelor's Degree or related Associate's Degree

Job description

Bank of America is seeking a client‑facing associate to engage clients in the lobby, educate on self‑service resources, and process cash transactions accurately.

You will build relationships, follow established processes, and connect clients to banking solutions while ensuring compliance with applicable laws and regulations. Weekend/extended hours may be required; 40 hours per week in a designated financial center.