Relationship Banker - Client Solutions & Growth

Bank of America; Owings Mills (MD); On-site; USD 22,000 - 30,000; Full time

Job summary

Bank of America is hiring a Client Service Associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately and efficiently. You will connect clients to solutions that meet their financial goals while following laws and bank policies.

In this role you will build relationships, grow knowledge across small business, lending, and investments, and manage center traffic, appointments, and outbound calls to drive a positive client experience.

Qualifications

• Self-starter with strong work ethic and results-focused mindset.
• Ability to learn and adapt to new information and technology platforms.
• Excellent communication and customer service orientation.
• Strong problem-solving and critical-thinking skills.
• Willing to work weekends or extended hours if needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring a Client Service Associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately and efficiently. You will connect clients to solutions that meet their financial goals while following laws and bank policies.

In this role you will build relationships, grow knowledge across small business, lending, and investments, and manage center traffic, appointments, and outbound calls to drive a positive client experience.