Relationship Banker — Client Solutions & Growth

Bank of America; Kenosha (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America in the United States seeks a client-facing associate to engage customers in the lobby, educate on self-service options, and process cash transactions accurately. You will build relationships and connect clients to solutions for financial goals.

Role requires strong communication, problem-solving, and the ability to work weekends or extended hours at multiple centers, with an emphasis on compliance and client experience.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic.
• Effective collaboration and relationship-building abilities.
• Passion and drive to deliver an enhanced client financial experience.
• Ability to educate clients on self-service banking and technology.
• Strong problem-solving and critical-thinking skills.
• Ability to follow processes and comply with laws and regulations.
• Willingness to work weekends or extended hours across locations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in the United States seeks a client-facing associate to engage customers in the lobby, educate on self-service options, and process cash transactions accurately. You will build relationships and connect clients to solutions for financial goals.

Role requires strong communication, problem-solving, and the ability to work weekends or extended hours at multiple centers, with an emphasis on compliance and client experience.