Relationship Banker: Client Solutions & Growth

Bank of America Corporation; Duncanville (TX); On-site; USD 35,000 - 42,000; Full time

Job summary

Bank of America is seeking a customer service-focused team member to engage clients in the lobby and educate them on self-service options such as mobile, online, and ATM banking. The role emphasizes accurate cash handling, deep client conversations, and connecting clients to financial solutions that meet their goals.

The position requires strong communication, relationship-building, and the ability to work weekends with flexibility for travel between centers as needed.

Qualifications

• Enthusiastic, self-starter with strong work ethic and results focus
• Collaborates effectively to meet client needs
• Passion and drive to improve clients' financial lives
• Able to identify solutions for new and existing clients
• Clear, confident communication with all clients
• Learns and adapts to new information and technology platforms
• Educates clients on self-service banking (ATM/online/mobile)
• Strong critical thinking and problem-solving abilities
• Follows processes and regulations in daily activities
• Manages time and capacity effectively
• Focuses on results while considering client interests
• Ability to work weekends and travel between centers as needed

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Management

Client Solutions Advisory

Pipeline Management

Prospecting

Referral Identification

Referral Management

Business Acumen

Account Management

Client Experience Branding

Education

Bachelor's Degree or business-related Associate's Degree such as business management, business administration or finance

High School Diploma or GED

Job description

Bank of America is seeking a customer service-focused team member to engage clients in the lobby and educate them on self-service options such as mobile, online, and ATM banking. The role emphasizes accurate cash handling, deep client conversations, and connecting clients to financial solutions that meet their goals.

The position requires strong communication, relationship-building, and the ability to work weekends with flexibility for travel between centers as needed.