Relationship Banker: Client Solutions & Growth Leader

Bank of America Corporation; Lakeland (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America Corporation is seeking a customer-focused associate to engage lobby clients and guide them through self-service banking options such as mobile, online banking, and ATMs. The role emphasizes accurate cash handling, deep conversations to understand client priorities, and connecting clients with suitable financial solutions.

The position requires strong communication, relationship-building, and the ability to work weekends or extended hours at various centers to meet client needs.

Qualifications

• Requires strong interpersonal skills and a customer-first approach.
• Experience in financial services or sales is a plus.
• Comfort with self-service banking platforms and cash handling.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions via self-service resources.
• Accurately and efficiently process cash transactions for clients.
• Build relationships to identify needs and connect clients with appropriate solutions.
• Adhere to bank policies, procedures, and regulatory requirements.
• Manage center traffic, appointments, and outreach calls to enhance the client experience.
• Support weekend and extended hours as needed.

Skills

Customer Focus

Relationship Building

Communication

Problem Solving

Time Management

Sales Mindset

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation is seeking a customer-focused associate to engage lobby clients and guide them through self-service banking options such as mobile, online banking, and ATMs. The role emphasizes accurate cash handling, deep conversations to understand client priorities, and connecting clients with suitable financial solutions.

The position requires strong communication, relationship-building, and the ability to work weekends or extended hours at various centers to meet client needs.