Relationship Banker: Client Solutions & Growth

Bank of America; Broadview Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a client-focused lobby associate to educate clients about self-service channels and assist with transactions. You will accurately process cash transactions, engage clients to understand financial priorities, and connect them with solutions to meet their goals.

The role emphasizes risk management, relationship building, compliance with laws, and collaborative growth within an in-office setting with opportunities for career development.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results orientation; dedicated to serving clients in a banking environment.
• Excellent communication and interpersonal skills with ability to engage clients confidently.
• Ability to learn and adapt to new information and technology platforms, including self-service banking tools.
• Strong problem-solving and critical-thinking capabilities to identify client solutions.
• Commitment to following processes and complying with applicable laws and regulations.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Job description

Bank of America is seeking a client-focused lobby associate to educate clients about self-service channels and assist with transactions. You will accurately process cash transactions, engage clients to understand financial priorities, and connect them with solutions to meet their goals.

The role emphasizes risk management, relationship building, compliance with laws, and collaborative growth within an in-office setting with opportunities for career development.