Relationship Banker: Client Solutions & Banking Experience

Bank of America; Colorado Springs (CO); On-site; USD 34,000 - 42,000; Full time

Job summary

Bank of America in Colorado Springs is seeking a Client Service Associate to engage clients in the lobby and assist with transactions via self-service resources such as mobile banking, online banking, or ATM. You will accurately process cash transactions and engage clients to understand their financial goals.

Responsibilities include handling cash, building relationships, and guiding clients to appropriate solutions, with opportunities to collaborate with experts in lending and investments.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaboration to build relationships and serve clients
• Passion and drive to improve clients' financial lives
• Ability to identify solutions for new and existing clients
• Effective communication with clients and confidence engaging all client types
• Ability to learn and adapt to new information and technology platforms
• Education on using self-service technologies (ATM, online/mobile banking)
• Strong critical thinking and problem-solving to meet client needs
• Adherence to laws and bank policies in daily activities
• Willingness to work weekends or extended hours at various centers

Responsibilities

• Executes the bank's risk culture and drives operational excellence
• Builds relationships with clients to meet financial needs
• Follows processes and guidelines to act in clients' and bank's best interest
• Grows business knowledge by partnering with small business, lending, and investments experts
• Manages center traffic, appointments, and outbound calls
• Drives the client experience and contributes to service quality
• Manages cash responsibilities

Skills

Relationship Building

Sales Orientation

Customer Focus

Oral Communications

Problem Solving

Adaptability

Time Management

Client Experience

Education

High School Diploma or GED

Tools

ATM

Online Banking

Mobile Banking

Job description

Bank of America in Colorado Springs is seeking a Client Service Associate to engage clients in the lobby and assist with transactions via self-service resources such as mobile banking, online banking, or ATM. You will accurately process cash transactions and engage clients to understand their financial goals.

Responsibilities include handling cash, building relationships, and guiding clients to appropriate solutions, with opportunities to collaborate with experts in lending and investments.