Relationship Banker: Grow Clients & Deliver Solutions

Bank Of America; Midlothian (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

Bank of America is seeking a Customer Service Associate to engage clients in the lobby and educate them on self-service resources (mobile banking, online banking, ATM). You will accurately process cash transactions and uncover financial needs to connect clients with suitable solutions.

You'll build relationships, follow approved processes, and work with experts in small business, lending, and investments to grow the branch's client experience.

Qualifications

• Excellent customer service and sales skills in a financial services context.
• Ability to work weekends and travel as needed.
• Strong communication and relationship-building abilities.
• Experience in cash handling and operating in a regulated environment.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows processes and guidelines to do what is right for clients and the bank
• Grows knowledge by partnering with experts in small business, lending, and investments
• Manages center traffic, appointments, and outbound calls
• Drives the client experience and cash handling responsibilities

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a Customer Service Associate to engage clients in the lobby and educate them on self-service resources (mobile banking, online banking, ATM). You will accurately process cash transactions and uncover financial needs to connect clients with suitable solutions.

You'll build relationships, follow approved processes, and work with experts in small business, lending, and investments to grow the branch's client experience.