Client-Centric Relationship Banker

Bank of America; Englewood (CO); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of America in Colorado is seeking a customer service-focused associate to engage clients in the lobby and educate them on self-service options such as mobile and online banking. You will process cash transactions accurately and connect clients to solutions that meet their financial goals.

The role requires strong communication, relationship-building, and the ability to work weekends or extended hours as needed, with opportunities for career growth within an in-office culture.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates effectively to build and nurture relationships.
• Comfortable learning new information and technology platforms.
• Educates clients on conducting simple banking transactions via self-service channels.
• Willing to work weekends or extended hours as needed.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to do what is right for clients and the bank, complying with laws/regulations.
• Grows knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor’s Degree

Associate’s Degree

Job description

Bank of America in Colorado is seeking a customer service-focused associate to engage clients in the lobby and educate them on self-service options such as mobile and online banking. You will process cash transactions accurately and connect clients to solutions that meet their financial goals.

The role requires strong communication, relationship-building, and the ability to work weekends or extended hours as needed, with opportunities for career growth within an in-office culture.