Relationship Banker - Client Growth & Solutions

Bank of America; Durham (NC); In loco; USD 39.000 - 52.000; Tempo pieno

Descrizione del lavoro

Bank of America is seeking a Customer Service professional to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will build relationships to meet financial needs and connect clients to suitable solutions while complying with laws and bank policies.

The role emphasizes delivering exceptional client experiences, handling cash responsibly, and contributing to a supportive, in-office work environment with flexibility based on role

Competenze

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and deliver client value.
• Able to educate clients and identify solutions based on needs.
• Comfortable with learning new information and technology platforms.
• Follows processes and regulatory guidelines to act in clients' and bank's best interests.

Mansioni

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to do what is right for clients and the bank.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and manages cash responsibilities.

Conoscenze

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Formazione

High School Diploma / GED / Secondary School or equivalent

Descrizione del lavoro

Bank of America is seeking a Customer Service professional to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will build relationships to meet financial needs and connect clients to suitable solutions while complying with laws and bank policies.

The role emphasizes delivering exceptional client experiences, handling cash responsibly, and contributing to a supportive, in-office work environment with flexibility based on role