Relationship Banker — Client-Focused Banking & Growth

Ephrata National Bank; Pennsylvania; Sur place; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Medical plans with prescription drug

401(k) with employer match

Paid time off

Wellness program

Résumé du poste

Ephrata National Bank in Akron, PA is seeking a Relationship Banker to deliver a relationship-focused customer experience by accurately processing financial transactions, maintaining and servicing consumer deposit accounts, and referring ENB products and services. The role supports branch operations with security compliance and opening/closing responsibilities.

The position is full-time with competitive hourly pay and benefits, requiring strong customer service, integrity, and the ability to

Qualifications

• High school diploma or equivalent required.
• At least six months of retail banking, financial services, cash-handling, or comparable customer-service experience required.
• Demonstrated integrity, discretion, and commitment to safeguarding confidential customer and Bank information.
• Strong customer service, relationship-building, and needs-discovery skills, with the ability to recommend solutions and make appropriate referrals.
• Effective listening, verbal, and written communication skills.
• Strong attention to detail, organization, time management, and ability to manage multiple priorities in a fast-paced branch environment.
• Ability to apply sound judgment, follow established procedures, and work effectively both independently and as part of a team.
• Ability to learn and effectively use banking systems, digital tools, and standard office equipment.
• Ability to successfully complete all required Relationship Banker training, certifications, and continuing education.
• Professional conduct and appearance consistent with ENB standards.
• ENB Operational and Functional Competencies

Responsabilités

• Process routine and complex branch transactions, including deposits, withdrawals, check cashing, loan payments, and official checks, in accordance with established procedures and service standards.
• Maintain and service consumer deposit accounts; clearly explain account features, digital banking solutions, disclosures, fees, and applicable requirements.
• Open and close the Community Banking Office as assigned, following all security, cash-control, and operational procedures.
• Identify customer needs and make appropriate referrals to ENB products, services, and lines of business.
• Maintain current knowledge of ENB products, services, procedures, campaigns, and relevant financial services offerings.
• Research and resolve customer questions and service issues within established authority, engaging branch leadership or business partners when needed.
• Exercise sound judgment, problem-solving, and decision‑making while protecting customer information and Bank assets.
• Collaborate with branch colleagues and business partners to provide a consistent customer experience and achieve team objectives.
• Meet or exceed established service, referral, operational, and performance expectations.
• Adapt to changes in policies, procedures, technology, organizational structure, and business needs; complete required training in a timely manner.

Connaissances

Customer service

Relationship-building

Needs discovery

Communication

Attention to detail

Time management

Teamwork

Banking systems

Formation

High school diploma

Outils

Banking systems

Digital tools

Office equipment

Description du poste

Ephrata National Bank in Akron, PA is seeking a Relationship Banker to deliver a relationship-focused customer experience by accurately processing financial transactions, maintaining and servicing consumer deposit accounts, and referring ENB products and services. The role supports branch operations with security compliance and opening/closing responsibilities.

The position is full-time with competitive hourly pay and benefits, requiring strong customer service, integrity, and the ability to