Relationship Banker — Client Experience Champion

Aumni; San Gabriel (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition assistance

Job summary

JPMorganChase is hiring a Relationship Banker to enhance client relationships at a Chase branch. You will deliver hospitality, leverage digital banking tools, and provide thoughtful financial solutions to meet clients' needs. The role requires building lasting relationships through personalized service and cross-team collaboration.

You will work with customers to understand goals, educate them on digital channels, and navigate regulatory requirements while delivering a superior client experience.

Qualifications

• 1+ year of sales experience in Retail Banking or related industries.
• Ability to create memorable client experiences.
• Excellent communication skills for in-person and phone conversations.
• Ability to resolve client issues with attention to detail.

Responsibilities

• Put clients first and exceed expectations with attentive service.
• Manage assigned clients, meet with them, and tailor product recommendations.
• Communicate clearly to understand and anticipate client needs and build trust.
• Educate clients about technology solutions (Chase Mobile App, Chase.com, ATMs).
• Learn products and procedures quickly to consult on banking solutions and connect to experts.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Sales experience

Customer service

Communication

Problem solving

Education

High school diploma/GED

SIE exam

FINRA Series 6

State registration (63 if required)

Job description

JPMorganChase is hiring a Relationship Banker to enhance client relationships at a Chase branch. You will deliver hospitality, leverage digital banking tools, and provide thoughtful financial solutions to meet clients' needs. The role requires building lasting relationships through personalized service and cross-team collaboration.

You will work with customers to understand goals, educate them on digital channels, and navigate regulatory requirements while delivering a superior client experience.