Relationship Banker: Client Advocate & Banking Solutions

Bank of America; High Point (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Bank of America in High Point, NC is seeking a customer service-focused team member to assist clients with transactions, educate on self-service options, and ensure accurate cash handling. This role emphasizes building client trust and delivering a superior banking experience.

The position requires strong communication, problem-solving, and the ability to work weekends or extended hours as needed, while adhering to all policies and legal requirements.

Qualifications

• Enthusiastic, self-starter with strong work ethic and results focus.
• Comfortable engaging diverse clients and identifying solutions.
• Able to learn new information and technology platforms and explain them to clients.
• Respectful of laws and bank policies while delivering great service.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to serve clients and the bank responsibly.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages branch traffic, appointments, and outbound calls; drives client experience.

Skills

Adaptability

Customer Focus

Oral Communications

Problem Solving

Account Management

Relationship Building

Client Experience

Client Solutions

Advisory

Networking

Education

High School Diploma / GED

Job description

Bank of America in High Point, NC is seeking a customer service-focused team member to assist clients with transactions, educate on self-service options, and ensure accurate cash handling. This role emphasizes building client trust and delivering a superior banking experience.

The position requires strong communication, problem-solving, and the ability to work weekends or extended hours as needed, while adhering to all policies and legal requirements.