Relationship Banker & Client Solutions Advisor

Bank of America; Northville (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America is hiring for a client-facing role focused on assisting customers with transactions and self-service options. You will process cash transactions, educate clients on online and mobile banking, and build lasting relationships to meet financial goals.

The position emphasizes in-office attendance with flexibility based on role needs, with potential movement between centers within commuting distance. Strong communication and problem-solving skills are valued.

Qualifications

• Enthusiastic, self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and gets things done.
• Passion and drive to deliver a client experience that improves financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Effective communicator, comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on self-service banking tools (ATM, online, mobile).
• Strong problem-solving and time-management skills; follows bank processes and guidelines.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring for a client-facing role focused on assisting customers with transactions and self-service options. You will process cash transactions, educate clients on online and mobile banking, and build lasting relationships to meet financial goals.

The position emphasizes in-office attendance with flexibility based on role needs, with potential movement between centers within commuting distance. Strong communication and problem-solving skills are valued.