Relationship Banker: Client Advisor & Growth

Bank of America Corporation; Brandon (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America in Brandon, FL is hiring a Customer Service Representative to engage clients in the lobby and educate on self-service banking options, including ATM, online and mobile banking.

You will process cash transactions, build client relationships, and connect clients to solutions that support their financial goals. The role requires a proactive service mindset and strong communication to deliver a superior client experience.

Qualifications

• Energetic self-starter with a results-driven mindset.
• Strong relationship-building and collaboration.
• Passion and drive to improve clients' financial lives.
• Ability to identify solutions for clients' needs.
• Effective communication and confidence with clients.
• Willingness to learn new information and platforms.
• Ability to educate clients on self-service banking.
• Strong problem-solving and critical thinking.
• Adheres to processes, laws and regulations.
• Efficient time and capacity management.
• Willing to work weekends/extended hours at various centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines to act in clients' and bank's interest, adhering to laws and regulations.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer focus

Relationship building

Communication skills

Problem solving

Learn new platforms

Time management

Cash handling

Self-service education

Education

High School Diploma

Bachelor's degree or business-related degree

Job description

Bank of America in Brandon, FL is hiring a Customer Service Representative to engage clients in the lobby and educate on self-service banking options, including ATM, online and mobile banking.

You will process cash transactions, build client relationships, and connect clients to solutions that support their financial goals. The role requires a proactive service mindset and strong communication to deliver a superior client experience.