Relationship Banker: Client Growth & Banking Solutions

NBMBAA; Burlington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in the United States is hiring a Customer Service Associate to engage clients in the lobby and guide them through self-service banking options such as mobile, online banking, and ATM transactions.

The role emphasizes accurate cash handling, building trust, and identifying solutions that meet clients' financial goals while complying with all laws and bank policies. Weekend hours may be required.

Qualifications

• Extensive interpersonal skills to educate and assist clients.
• Ability to handle cash transactions accurately and securely.
• Strong knowledge of self-service banking options (ATM, mobile/online).

Responsibilities

• Engage clients in lobby and educate them on self-service banking.
• Process cash transactions accurately and efficiently.
• Build relationships to meet clients' financial needs.
• Follow laws and bank policies while delivering excellent client experiences.
• Manage center traffic, appointments, and outbound calls.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communication

Problem Solving

Account Management

Client Experience

Client Management

Relationship Building

Sales Skills

Pipeline Management

Prospecting

Referral Identification

Referral Management

Banking Knowledge

Education

High School Diploma

Job description

Bank of America in the United States is hiring a Customer Service Associate to engage clients in the lobby and guide them through self-service banking options such as mobile, online banking, and ATM transactions.

The role emphasizes accurate cash handling, building trust, and identifying solutions that meet clients' financial goals while complying with all laws and bank policies. Weekend hours may be required.