Relationship Banker

Northwest-Bank; Lorain (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwest Bank in Lorain, OH is seeking a Relationship Banker to deliver exceptional customer experiences. You will be the face of the bank, guiding customers through account options, answering questions, and helping them develop a financial plan with a people-first approach.

Collaborate with colleagues, meet growth goals, and participate in community networking to build lasting relationships. Strong communication, listening, and problem-solving skills are essential, along with comfort with

Qualifications

• Strong customer service mindset with clear communication.
• Ability to translate financial needs into tailored solutions.
• Comfort with sales conversations and product recommendations.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.

Skills

Customer service

Communication

Sales

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

OH0506 Lorain - Oberlin AvenueJob DescriptionAt Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.Essential FunctionsBe a trusted point of connection in the financial center, creating seamless customer experiences.Partner with teammates to maintain a welcoming, customer-ready environment.Ask purposeful questions and listen deeply to uncover meaningful financial goals.Provide guidance that helps customers make informed financial decisions.Guide customers through account selection and opening with accuracy and efficiency.Recommend products and services that support customers' financial goals.Complete transactions with accuracy, efficiency, and attention to detail.Deepen relationships through proactive follow-up, reliability, and personalized service.Build new relationships through community involvement, referrals, and networking opportunities.Manage and grow customer relationships through proactive outreach and ongoing financial conversations.Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.Meet performance goals related to customer experience, growth, and financial wellness.Maintain operational soundness by following policies, procedures, and risk management practices.Perform other duties as assigned to support financial center operations.Additional Essential FunctionsEnsure compliance with Northwest’s policies and procedures, and Federal/State regulationsNavigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiencyWork as part of a teamWork with on-site equipmentWhat You Bring to the TeamNaturally people-focused with strong, clear communication skills and curiosityMotivated to learn and growComfortable leading deeper financial with conversations that align needs to meaningful lead to solutionsDetail-oriented and confident with technologyTeam player with a positive, professional presenceQUALIFICATIONSEducationHigh School Diploma or equivalent preferredWork ExperienceCustomer service, retail, or sales experience preferred#LI-HK1Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.