Relationship Banker: Build Trust, Help Clients Grow

Bank of America; Durham (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Bank of America in the United States seeks a client associate to engage customers in the lobby, guide them through self-service options, and process transactions accurately. You’ll build relationships, uncover financial needs, and connect clients with appropriate solutions while adhering to regulatory standards.

This role requires strong communication, a proactive service mindset, and the ability to work flexible hours, including weekends.

Qualifications

• Must be enthusiastic self-starter with strong work ethic and results focus.
• Excellent relationship-building skills to meet client needs.
• Effective communication and confident engagement with all clients.
• Ability to learn new information and technology platforms.
• Experience with self-service banking via ATM/online/mobile platforms.

Responsibilities

• Engage clients in the lobby and educate on transactions via self-service resources.
• Process cash transactions accurately and efficiently.
• Grows client knowledge by connecting to solutions meeting financial goals.
• Maintain strong client experience and adhere to laws/regulations.

Skills

Self-starter

Strong work ethic

Client relationship building

Effective communication

Problem solving

Time management

Adaptability

Sales orientation

Education

High School Diploma or GED

Bachelor's or associate degree in business/finance

Tools

ATM

Online banking

Mobile banking

Job description

Bank of America in the United States seeks a client associate to engage customers in the lobby, guide them through self-service options, and process transactions accurately. You’ll build relationships, uncover financial needs, and connect clients with appropriate solutions while adhering to regulatory standards.

This role requires strong communication, a proactive service mindset, and the ability to work flexible hours, including weekends.