Relationship Banker: Build Trust, Help Clients Grow

Bank of America Corporation; Aiken (SC); On-site; USD 34,000 - 42,000; Full time

Job summary

Bank of America Corporation is seeking an attentive Client Service role to engage customers in the lobby, educate on self-service banking, and process transactions accurately. You will build relationships to understand client needs and connect them with suitable financial solutions.

The position emphasizes exceptional service, adherence to regulations, and collaboration with experts in small business, lending, and investments. Weekend availability may be required.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results; acts in clients' best interest.
• Collaborates effectively to get things done and builds strong relationships.
• Passionate about delivering experiences that improve clients' financial lives.
• Able to identify solutions for new and existing clients based on their needs.
• Confident in communicating and engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on self-service banking (ATM, online, mobile).
• Applies critical thinking to meet clients' needs.
• Follows processes and laws/regulations in daily activities.
• Manages time and capacity efficiently.
• Focuses on results while acting in clients' best interests.
• Willing to work weekends and/or extended hours across reachable locations

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration or finance

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America Corporation is seeking an attentive Client Service role to engage customers in the lobby, educate on self-service banking, and process transactions accurately. You will build relationships to understand client needs and connect them with suitable financial solutions.

The position emphasizes exceptional service, adherence to regulations, and collaboration with experts in small business, lending, and investments. Weekend availability may be required.