Relationship Banker - Build Lasting Financial Partnerships

Bank of America; Glen Burnie (MD); On-site; USD 38,000 - 48,000; Full time

Job summary

Bank of America is seeking professionals to engage clients in the lobby, educate on self-service banking, and process transactions accurately. The role emphasizes building relationships, understanding client needs, and connecting them with suitable solutions to support their financial goals.

Candidates should demonstrate strong communication, adaptability, and the ability to work with flexible hours, including weekends, at a Bank location in the Maryland area.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for new and existing clients based on their needs
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
• Applies strong critical thinking and problem-solving skills to meet clients' needsWill follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Efficiently manages time and capacity
• Focuses on results while acting in the best interest of the client
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Self-motivation

Relationship building

Effective communication

Tech literacy

Problem solving

Time management

Customer focus

Education

High School Diploma or GED

Bachelor's Degree or business-relevant Associate’s Degree

Job description

Bank of America is seeking professionals to engage clients in the lobby, educate on self-service banking, and process transactions accurately. The role emphasizes building relationships, understanding client needs, and connecting them with suitable solutions to support their financial goals.

Candidates should demonstrate strong communication, adaptability, and the ability to work with flexible hours, including weekends, at a Bank location in the Maryland area.