Relationship Banker Bilingual

Velocity Credit Union; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with matching

Flexible spending accounts

Fun working environment and culture

Generous paid time off

Company-paid life insurance and short/

Disability insurance

Referral bonuses

Paid holidays

Discounted gym membership

Tuition reimbursement

Training and ongoing coaching

Career growth opportunities

Employee reward and recognition system

Employee and family events

Job summary

Velocity Credit Union in Austin, TX is seeking a bilingual Relationship Banker to serve members at the North Austin Branch. This role blends teller duties with foundational banker skills to deliver personalized service and build lasting relationships.

You will assist with day-to-day financial needs, educate members on digital tools, and offer solutions to simplify their finances, contributing to a culture of empathy and community impact.

Qualifications

• Minimum 6 months of financial institution, banking, or credit union operations experience supporting customers in person or over the phone.
• Minimum 2 years of experience in customer service required, and 6 months of cash-handling preferred.
• High school diploma or GED required.
• Bilingual fluency in written and oral communication in both English and Spanish is required.
• Excellent verbal, written, and listening skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Effective time management skills include prioritizing multiple responsibilities and organizing work tasks.
• Experience in controlling negotiable instruments.
• Ability to work in a fast-paced environment with a high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
• Flexibility to work branch hours, including Saturdays.

Responsibilities

• The Relationship Banker serves as the welcoming face of Velocity Credit Union and plays a critical role in building member trust and engagement.
• This position blends traditional teller responsibilities with foundational banker skills, focusing on creating exceptional experiences through meaningful interactions and personalized service.
• Velocity's Relationship Bankers help members with day-to-day financial needs, educate them on digital tools, and introduce solutions that simplify their financial lives.

Skills

Bilingual in English and Spanish

Customer service

Cash handling

Communication skills

Education

High school diploma or GED

Tools

Office software

Job description

Job Details

Job Location: North Austin Branch - Austin, TX 78758, Relationship Banker Bilingual

Are you passionate about helping people and making a real difference in their financial journey? At Velocity, we’re looking for dynamic, impact-driven individuals eager to build lasting relationships while providing innovative financial solutions. If you enjoy problem-solving, offering personalized service, and connecting with others, this could be the perfect role for you!

At Velocity, we’re committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well‑being of our community, one member at a time.

What You Bring to the Table

• Minimum 6 months of financial institution, banking, or credit union operations experience supporting customers in person or over the phone.
• Minimum 2 years of experience in customer service required, and 6 months of cash-handling preferred.
• High school diploma or GED required.
• Bilingual fluency in written and oral communication in both English and Spanish is required.
• Excellent verbal, written, and listening skills and proficiency in using common office applications and office equipment.
• Passion for providing outstanding customer service and a positive attitude.
• Effective time management skills include prioritizing multiple responsibilities and organizing work tasks.
• Experience in controlling negotiable instruments.
• Ability to work in a fast-paced environment with a high attention to detail.
• Ownership of the customer experience through issue resolution.
• Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
• Flexibility to work branch hours, including Saturdays.

Your Role

The Relationship Banker serves as the welcoming face of Velocity Credit Union and plays a critical role in building member trust and engagement. This position blends traditional teller responsibilities with foundational banker skills, focusing on creating exceptional experiences through meaningful interactions and personalized service. Velocity's Relationship Bankers help members with day‑to‑day financial needs, educate them on digital tools, and introduce solutions that simplify their financial lives.

Why Join Velocity?

This position offers competitive pay, great benefits include:

• medical/dental/vision
• 401(k) with matching
• flexible spending accounts
• a fun working environment and culture
• generous paid time off
• company-paid life insurance and disability
• referral bonuses
• paid holidays
• discounted gym membership
• tuition reimbursement
• training and ongoing coaching
• opportunities for career growth
• employee reward and recognition system
• employee and family events
• more!

Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age, disability, or status as a covered veteran in accordance with applicable federal, state, and local laws.