Relationship Banker — Baltimore Market | Client Solutions

National Black MBA Association

Baltimore, Northern (MD, KY)

Hybrid

USD 34,000 - 36,000

Full time

4 days ago

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Benefits offered by this job

Industry-leading benefits

Paid time off

Support for communities

Job summary

Bank of America in Baltimore is seeking a frontline representative to assist clients with self-service banking and transactions. You'll engage customers in the lobby, educate on mobile/online banking, and process cash transactions accurately to meet client needs.

The role emphasizes relationship-building, knowledge of financial products, and adherence to laws and risk controls while delivering a high-quality client experience. Weekend/evening hours may be required.

Qualifications

Enthusiastic self-starter with focus on client results.
Able to follow processes and stay compliant with laws.
Ability to learn and adapt to new information and platforms.

Responsibilities

Executes the bank's risk culture and aims for operational excellence.
Builds relationships with clients to meet financial needs.
Follows processes and guidelines to act in clients' and bank's best interests.
Grows business knowledge by partnering with experts in small business, lending and investments.
Manages center traffic, appointments, and outbound calls effectively.
Drives the client experience and ensures quality service.
Manages cash responsibilities and associated controls.