Relationship Banker, Eastern Shores Market Elevate Clients

Bank of America; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in Annapolis, MD is hiring a Client Service Associate to engage clients in the lobby and educate them on self‑service options like mobile, online banking, or ATM.

You will process cash transactions, build relationships, and connect clients to solutions to meet financial goals, working with experts across small business, lending, and investments.

This in‑office role may require weekend/extended hours and a commitment to compliant, client‑centered service.

Qualifications

• Strong customer service and sales orientation.
• Ability to learn and adapt to banking platforms and processes.
• Experience in financial services is a plus.

Responsibilities

• Engage clients in the lobby and educate on self‑service banking options (mobile/online/ATM).
• Process cash transactions accurately and efficiently.
• Build relationships to identify client financial needs and connect to solutions.
• Follow processes and comply with laws and regulations.
• Manage center traffic, appointments, and outbound calls; drive client experience.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Bachelor's Degree or related Associate’s Degree

Job description

Bank of America in Annapolis, MD is hiring a Client Service Associate to engage clients in the lobby and educate them on self‑service options like mobile, online banking, or ATM.

You will process cash transactions, build relationships, and connect clients to solutions to meet financial goals, working with experts across small business, lending, and investments.

This in‑office role may require weekend/extended hours and a commitment to compliant, client‑centered service.