Relationship Banker Associate II

TD; New Haven (CT); On-site; USD 30,000 - 37,000; Part time

Job summary

TD Bank in New Haven, Connecticut is seeking a part-time Customer Service Associate to support Personal & Commercial Banking. The role focuses on delivering everyday banking, guiding client conversations, and opening or maintaining consumer accounts with accuracy, confidence, and clarity.

You will engage clients, educate them on products, and connect them to specialists as needed, while upholding TD’s risk and regulatory standards.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients; volunteering, education, or military experience acceptable.
• Teller or cash-handling experience preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow and referrals to appropriate partners.
• Serves as a hospitality ambassador delivering relationship-driven client experiences.
• Creates personalized, client-first interactions that build trust and strengthen relationships.
• Educates clients on banking products, services, and digital capabilities to enhance convenience.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs.
• Balances client needs with policy adherence and risk awareness to ensure compliant outcomes.
• Advocates for clients with empathy, integrity, and a long-term perspective in all interactions.

Skills

Communication

Organization

Problem solving

MS Office

Notary license

Education

High school diploma

Notary license preferred

Job description

TD Bank in New Haven, Connecticut is seeking a part-time Customer Service Associate to support Personal & Commercial Banking. The role focuses on delivering everyday banking, guiding client conversations, and opening or maintaining consumer accounts with accuracy, confidence, and clarity.

You will engage clients, educate them on products, and connect them to specialists as needed, while upholding TD’s risk and regulatory standards.