Relationship Banker Associate II

TD Bank Group; Cranford (NJ); On-site; USD 33,000 - 43,000; Full time

Job summary

TD Bank Group in Cranford, New Jersey, is seeking a client-focused team member to support everyday banking and customer service needs. You will serve as the first point of contact, handling transactions, answering questions, and guiding clients to appropriate banking solutions while maintaining high standards of compliance and accuracy.

The role requires clear communication, strong organization, and the ability to work during evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours including evenings, weekends and holidays.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated problem-solving and time-management skills.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow and referrals.
• Serves as hospitality ambassador, delivering consistent client experiences.
• Creates personalized, client-first interactions to build trust.
• Educates clients on banking products and digital capabilities to enhance convenience.
• Engages clients through proactive outreach and appointment scheduling.
• Balances client needs with policy adherence and risk awareness.

Skills

Customer service

Cash handling

Communication

Time management

Education

High school diploma or GED

1+ years experience in client service

Teller experience preferred

Notary License preferred

Job description

TD Bank Group in Cranford, New Jersey, is seeking a client-focused team member to support everyday banking and customer service needs. You will serve as the first point of contact, handling transactions, answering questions, and guiding clients to appropriate banking solutions while maintaining high standards of compliance and accuracy.

The role requires clear communication, strong organization, and the ability to work during evenings, weekends, and holidays.