Relationship Banker

J.P. Morgan; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is actively seeking an Associate Banker in New York to provide welcoming, attentive service and build trusted client relationships. You will explain banking solutions, assist with routine transactions, and collaborate with the branch to meet client financial goals.

The role emphasizes customer care, product knowledge, and compliance with banking policies, offering opportunities to work with cutting-edge financial technology and a comprehensive benefits package.

Qualifications

• Ability to put clients first and exceed expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to collaborate with branch team to deliver seamless service.
• Ability to learn products, services and procedures quickly.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client-first service

Relationship building

Effective communication

Issue resolution

Team collaboration

Product knowledge

Education

High school diploma or GED

Job description

Chase is actively seeking an Associate Banker in New York to provide welcoming, attentive service and build trusted client relationships. You will explain banking solutions, assist with routine transactions, and collaborate with the branch to meet client financial goals.

The role emphasizes customer care, product knowledge, and compliance with banking policies, offering opportunities to work with cutting-edge financial technology and a comprehensive benefits package.