Associate Banker: Client Experience Pro

Aumni; New York (NY); On-site; USD 48,000 - 82,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker in New York to deliver welcoming, attentive service and build trusted client relationships. You will educate clients on banking products, support digital tools, and collaborate with the branch team to help clients achieve their financial goals.

In this role, you will handle daily banking transactions, open accounts, and ensure compliance with policies while maintaining exceptional client experiences in a busy branch setting.

Qualifications

• Client service experience or equivalent.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand needs.
• Ability to quickly resolve client issues with attention to detail.
• Ability to collaborate with branch team for seamless service.
• Ability to learn products and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, maintenance, and new accounts in compliance with policies.
• Educate clients on day-to-day banking and digital self-service tools.
• Build relationships by listening and asking questions to meet financial goals.
• Perform branch operations and cash handling while following bank procedures.

Skills

Client service

Relationship building

Communication skills

Teamwork

Problem solving

Product knowledge

Cash handling

Learning agility

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker in New York to deliver welcoming, attentive service and build trusted client relationships. You will educate clients on banking products, support digital tools, and collaborate with the branch team to help clients achieve their financial goals.

In this role, you will handle daily banking transactions, open accounts, and ensure compliance with policies while maintaining exceptional client experiences in a busy branch setting.