Rehabilitation Front Desk Specialist

Louisiana Orthopaedic Specialists; Lafayette (LA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Louisiana Orthopaedic Specialists is seeking a Front Office Coordinator for the Rehabilitation Department. You will greet patients, schedule appointments, collect demographics and insurance information, and manage phone calls and faxes to ensure efficient clinic flow and patient satisfaction.

The role requires strong communication, EMR proficiency, and attention to detail, with some travel to cover coverage at other clinic locations as needed.

Qualifications

• High school diploma or GED required; bachelor's preferred.
• One year of experience in outpatient rehabilitation preferred.
• Knowledge of EMR systems and insurance processes.
• Strong communication and organizational skills.

Responsabilités

• Schedule and confirm patient appointments, including next-day evaluations.
• Explain visit costs and insurance benefits to patients.
• Collect patient payments and reconcile end-of-day totals.
• Coordinate with rehabilitation staff on referrals and scheduling.
• Collect and verify demographics and insurance information; prepare intake packets and scan documents into the EMR.
• Assist Rehabilitation Front Office Supervisor with special projects.
• Answer department phone lines and monitor incoming faxes.
• Maintain department goals for quality patient care and satisfaction.
• Manage patient cancellations and fill slots from the wait list.
• Assist in creating new patient charts; ensure confidentiality at all times.
• Provide coverage at other clinic locations as needed; may float between locations.
• The job holder must demonstrate and maintain current competencies required for the position.

Connaissances

Communication skills

EMR proficiency

Accurate documentation

Interpersonal skills

Phone etiquette

Formation

High school diploma or GED

Bachelor’s degree preferred

Description du poste

Louisiana Orthopaedic Specialists is seeking a Front Office Coordinator for the Rehabilitation Department. You will greet patients, schedule appointments, collect demographics and insurance information, and manage phone calls and faxes to ensure efficient clinic flow and patient satisfaction.

The role requires strong communication, EMR proficiency, and attention to detail, with some travel to cover coverage at other clinic locations as needed.