Rehabilitation Clinical Support Associate-Senior

IU Health; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K retirement savings (employermatch

Tuition reimbursement

Employee Assistance Program

Wellness incentive program

Job summary

IU Health in Indianapolis is seeking a detail‑oriented staff member for outpatient rehabilitation administration. You will manage patient flow, registration, scheduling and insurance coordination, ensuring accurate records and timely service.

You will support department operations, communicate with payers and patients, and uphold infection control and safety standards while contributing to performance improvement initiatives.

Qualifications

• High School Diploma/GED is required.
• Two years’ experience in Rehabilitation Services or similar duties (registration, insurance, scheduling) required.
• Ability to work within a team and maintain collaborative relationships.
• Proficiency in MS Office (Word, PowerPoint, Excel, Teams).
• Strong interpersonal and problem solving skills.
• Ability to take initiative and meet objectives.
• Effective written and verbal communication skills.
• Knowledge of Associate of Clinical Support duties.

Responsibilities

• Oversee patient flow from entry to destination ensuring timely, accurate service.
• Responsible for timely and accurate resolution of patients’ accounts.
• Obtain information to generate accurate financial and demographic records, verify insurance, and coordinate benefits.
• Communicate with payers and patients to ensure accurate financial information.
• Register patients, schedule recurring appointments, answer calls, and direct visitors.
• Participate in department operations and ongoing performance improvement activities.
• Participate in infection control, equipment training, regulatory compliance, and safety programs.
• Order, distribute and maintain inventory of department supplies.
• Assigned to higher complexity tasks with productivity and quality standards.

Skills

Team collaboration

Interpersonal skills

Communication skills

Initiative

Problem solving

Adaptability

Education

High School Diploma/GED

Tools

MS Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

Monday-Friday 7:15am-6:15pm

4-10’s or 5-8’s

Work Location

North Keystone and Carmel Outpatient Physical Therapy & Rehabilitation

Primary Responsibilities

• This position oversees patient flow from point of entry to destination and ensures timely, accurate and professional services.
• This position is responsible for timely and accurate resolution of patients’ accounts.
• Responsibilities may include but are not limited to obtaining specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to achieve accurate financial information.
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.
• Participates in operational aspects of the department and maintains performance improvement activities as required.
• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs.
• Orders, distributes and maintains designated and appropriate inventory of department related supplies.
• This position is assigned to higher complexity tasks than those expected from Associate-Rehabilitation Clinical Support and incumbents are held to higher productivity and quality standards.

REQUIREMENTS

• High School Diploma/GED is required.
• Two years’ experience in Rehabilitation Services or similar job duties (patient registration, insurance, scheduling) required.
• Requires the ability to work within a team and maintain collaborative relationships.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).
• Requires high level of interpersonal and problem-solving skills.
• Requires the ability to take initiative and meet objectives.
• Requires effective written and verbal communication skills.
• Requires an excellent working knowledge of the Associate of Clinical Support Job Duties.