Rehabilitation Clinical Support Associate-FT Float

Indiana University Health; Indianapolis (IN); Presencial; USD 31.000 - 42.000; Jornada completa

Descripción de la vacante

Indiana University Health, Inc. is seeking a patient‑focused Front Desk Specialist to join our Indianapolis clinics. You will welcome patients, collect information, and verify insurance details, ensuring accurate registrations and scheduling.

Ideal candidates have 0-3 years of customer service or medical office experience, and basic MS Office skills. This full-time, on-site role offers growth opportunities within a leading healthcare system.

Formación

• High School Diploma or GED required.
• 0-3 years customer service/medical experience preferred.
• Minimum one-year medical office experience or related experience with insurance verification.
• Basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).

Responsabilidades

• Oversee patient flow from entry to destination and ensure timely, accurate service.
• Accurate and timely resolution of patient accounts.
• Collect information to generate complete patient records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicate with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answer incoming calls and direct patients and visitors appropriately.
• Participate in department operations and performance improvements.
• Comply with infection control, training, regulatory standards and safety programs.
• Order, distribute, and maintain department supplies.
• Meet productivity, quality, and service standards.

Conocimientos

Customer service

Medical terminology

Communication

Educación

High School Diploma

Herramientas

MS Office

Descripción del empleo

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

Schedule

*Float-Full Time*

Monday-Thursday 7:15am-6:15pm

Friday 7:15am-4:15pm

As a float, there may be last‑minute changes to shift times or assigned locations based on staffing needs

Work Location

9 clinic locations; focused most on South/Eagle Highlands clinics

Must be flexible to work any location

Primary Responsibilities

This position oversees patient flow from entry to destination and ensures timely, accurate, and professional service delivery. Responsibilities include:

• Accurate and timely resolution of patient accounts.
• Collecting information to generate complete and accurate financial and demographic records.
• Insurance verification, prior authorization, and coordination of benefits.
• Communicating with payers and patients to confirm financial information.
• Accurate patient registration and scheduling of recurring appointments.
• Answering incoming calls and directing patients and visitors appropriately.
• Participating in departmental operations and performance‑improvement activities.
• Complying with infection control, equipment training, regulatory standards, and safety programs.
• Ordering, distributing, and maintaining department supplies.
• Meeting productivity, quality, and service standards to support departmental goals.

Requirements

• High School Diploma/GED is required.

Preferred Qualifications

• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS).