Rehab Services Scheduler

Valence-Care; New York (NY); On-site; USD 30,000 - 36,000; Full time

Job summary

Extended Home Care in Manhattan is seeking a Rehab Services Scheduler to provide administrative and clerical support to the Rehab Services department, coordinating therapy placements and supporting day-to-day operations.

This role requires strong organizational and communication skills, experience in busy administrative environments, and familiarity with scheduling systems and healthcare information platforms.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum of two years of experience in a busy administrative or clerical environment.
• Experience using telephone, fax, computer, scheduling systems, and electronic filing systems.
• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
• Computer literate with the ability to learn and effectively use scheduling and healthcare information systems.
• Strong verbal and written communication skills.
• Ability to communicate professionally and effectively with healthcare professionals, patients, and internal staff.
• Healthcare, home care, or rehabilitation experience preferred.

Responsibilities

• Review requests received from the Intake Services department to determine placement needs for PT, OT, and SLP services.
• Coordinate daily placement of PT, OT, and SLP therapists upon receipt of initial requests from Intake.
• Communicate with Case Managers regarding the therapist assigned to conduct evaluations and/or start of care.
• Receive follow-up notes and service change requests and generate PT, OT, and/or ST orders for continuation of services.
• Respond to Case Managers, Clinical Managers, and Rehab Managers regarding therapy placements and service interruptions.
• Notify the appropriate Rehab Manager of therapist schedule changes and variances.
• Enter required information accurately into McKesson and other applicable systems.
• Maintain accurate rehab placement logs, including therapist and patient information, and file documentation appropriately.
• Provide coverage and support for other Rehab Services administrative staff when needed.
• Provide responsive and professional customer service to therapists and internal staff.
• Communicate obstacles or concerns affecting job performance to the supervisor.
• Report suspected violations to the supervisor, Compliance Officer, or Compliance Hotline.
• Maintain patient rights and confidentiality in accordance with HIPAA and company policies.
• Perform other duties as assigned.

Skills

Strong organizational skills

Verbal communication

Written communication

Scheduling systems

Education

High school diploma or equivalent

Some college preferred

Tools

McKesson

Electronic filing systems

Scheduling systems

Job description

Extended Home Care
Part of the Valence Care family of companies

Location: Manhattan
Salary: $22–$26 per hour

Extended Home Care is seeking a Rehab Services Scheduler to provide administrative and clerical support to the Rehab Services department. This position is responsible for coordinating therapy placements and supporting the department’s day-to-day operations.

Essential Duties and Responsibilities

• Review requests received from the Intake Services department to determine placement needs for PT, OT, and SLP services.


• Coordinate daily placement of PT, OT, and SLP therapists upon receipt of initial requests from Intake.


• Communicate with Case Managers regarding the therapist assigned to conduct evaluations and/or start of care.


• Receive follow-up notes and service change requests and generate PT, OT, and/or ST orders for continuation of services.


• Respond to Case Managers, Clinical Managers, and Rehab Managers regarding therapy placements and service interruptions.


• Notify the appropriate Rehab Manager of therapist schedule changes and variances.


• Enter required information accurately into McKesson and other applicable systems.


• Maintain accurate rehab placement logs, including therapist and patient information, and file documentation appropriately.


• Provide coverage and support for other Rehab Services administrative staff when needed.


• Provide responsive and professional customer service to therapists and internal staff.


• Communicate obstacles or concerns affecting job performance to the supervisor.


• Report suspected violations to the supervisor, Compliance Officer, or Compliance Hotline.


• Maintain patient rights and confidentiality in accordance with HIPAA and company policies.


• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent; some college preferred.


• Minimum of two years of experience in a busy administrative or clerical environment.


• Experience using telephone, fax, computer, scheduling systems, and electronic filing systems.


• Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.


• Computer literate with the ability to learn and effectively use scheduling and healthcare information systems.


• Strong verbal and written communication skills.


• Ability to communicate professionally and effectively with healthcare professionals, patients, and internal staff.


• Healthcare, home care, or rehabilitation experience preferred.

Join Our Team

If you are organized, detail-oriented, and enjoy working in a fast-paced healthcare environment, we would love to hear from you. Apply today to join Extended Home Care, part of the Valence Care family of companies, and become an important part of our Rehab Services team.

Compensation: $22–$26 per hour

EQUAL EMPLOYMENT OPPORTUNITY
We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law. Reasonable accommodation is available per ADA and applicable state laws.