Administrative Assistant - Rehab Services

Sturdy Health; Attleboro (MA); On-site; USD 53,612,000 - 80,977,000; Full time

Job summary

Sturdy Memorial Hospital in Attleboro, MA is seeking an Administrative Assistant for Rehab Services (Physical, Occupational, and Speech Therapy). You will be the primary contact for patients, handle calls, schedule appointments, verify insurance authorizations, and support the therapy team in a fast-paced environment.

The ideal candidate has at least one year of healthcare administrative experience, strong communication, and proficiency with EMR and scheduling software.

Qualifications

• Minimum of one year of previous experience as a Medical Administrative Assistant/Secretary in a healthcare practice (therapy/rehab dept, physicians practice or other clinic environment).
• Excellent communication, organization and multitasking skills.
• Knowledge of insurance processes, benefit verification, and therapy authorization requirements strongly preferred.
• Proficient in EMR systems, scheduling software.
• Strong attention to detail.
• Ability to work as team member in a fast-paced, patient focused environment.

Responsibilities

• Serve as primary contact for patients accessing Rehab Services.
• Handle incoming calls, schedule appointments, and address patient inquiries.
• Obtain and verify insurance authorizations; support clinical therapists.
• Maintain confidentiality and accuracy in a fast-paced therapy setting.
• Collaborate with the clinical therapist team to ensure smooth operations.

Skills

Communication

Organization

Multitasking

Insurance processes

EMR systems

Attention to detail

Team player

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Job description

Scheduled Weekly Hours: 40

The Administrative Assistant serves as a primary point of contact for patients coming for Rehab Services (Physical, Occupational, and Speech Therapy) needs. This role is responsible for delivering excellent customer service by professionally handling incoming calls, scheduling appointments, addressing patient inquires, obtaining and verifying insurance authorizations, support and collaborating with the clinical therapist team. The Administrative Assistant plays a critical role in ensuring a positive patient experience while maintaining accuracy, confidentiality, and efficiently in a fast-paced therapy environment.

Required Skills/Qualifications/Training/Experience

• Minimum of one year of previous experience as a Medical Administrative Assistant/Secretary in a healthcare practice (therapy/rehab dept, physicians practice or other clinic environment).
• Excellent communication, organization and multitasking skills.
• Knowledge of insurance processes, benefit verification, and therapy authorization requirements strongly preferred.
• Proficient in EMR systems, scheduling software.
• Strong attention to detail.
• Ability to work as team member in a fast-paced, patient focused environment.

Preferred Skills/Qualifications/Training/Experience

• Knowledge of medical terminology, understanding of rehab services strongly preferred.
• Previous experience scheduling patient appointments and managing high call volume
• Experience with verifying insurance eligibility, obtaining authorizations, or handling referrals.
• Strong customer service skills, active listening, and problem-solving skills.
• Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment.

Educational Requirements

• High school diploma or equivalent

License/Certification: N/A

Age Specific Criteria: Ability to effectively communicate to all age levels served within the scope of the position/assigned areas.

Ability to Meet Job Performance Expectations: Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation.

Salary Range: $18.71-$28.26

Salary Range Details

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value Sturdy Health’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status or disability.