Rehab Patient Access & Care Coordinator

UC San Diego Health; San Diego (CA); Hybrid; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health in San Diego, CA is seeking a Hybrid Rehab Support Coordinator who combines administrative and clinical support to assist Physical Therapy, Occupational Therapy, and Speech Therapy teams. This hybrid role blends duties of a Rehabilitation Aide with Front Desk/Call Center Patient Access responsibilities to ensure coordinated care and excellent service.

The role emphasizes scheduling, registration, insurance verification, referrals, and patient communications, with the EPIC

Qualifications

• Three years of related experience in call center or high-volume patient access.
• Ability to multitask across multiple systems and workflows.
• Excellent written and verbal communication skills.
• Ability to work with diverse patient populations.

Responsibilities

• Schedule and register patients with accuracy and attention to details.
• Verify insurance eligibility and authorizations; manage referrals.
• Maintain and communicate patient information across platforms using EPIC Cadence.
• Support clinical staff and assist with patient communications as needed.
• Facilitate contactless check-in and ensure smooth patient arrival.

Skills

Customer service

Multitasking

Communication

Problem solving

Team collaboration

Tools

EPIC Cadence

Job description

UC San Diego Health in San Diego, CA is seeking a Hybrid Rehab Support Coordinator who combines administrative and clinical support to assist Physical Therapy, Occupational Therapy, and Speech Therapy teams. This hybrid role blends duties of a Rehabilitation Aide with Front Desk/Call Center Patient Access responsibilities to ensure coordinated care and excellent service.

The role emphasizes scheduling, registration, insurance verification, referrals, and patient communications, with the EPIC