Rehab Front Desk & Patient Services Clerk

Laorthospec; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Laorthospec in Lafayette, LA seeks a Front Office Assistant to handle patient scheduling, billing support, and administrative coordination within the Rehabilitation department. The role requires accurate data entry, strong communication with patients, and teamwork with therapists and staff.

Responsibilities include scheduling, confirming appointments, explaining visit costs, collecting payments, maintaining patient charts, and ensuring confidentiality in a fast-paced office environment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• One year of experience in outpatient rehabilitation preferred.
• Knowledge of computer systems and EMR software.
• Knowledge of phone systems and rehabilitation terminology and insurance rules.

Responsibilities

• Communicate with patients and schedule appointments, and confirm future visits.
• Explain visit costs to patients and discuss benefits as needed.
• Collect patient payments, pull visit totals, and batch collections at day end.
• Coordinate with rehabilitation staff and therapists for referrals and scheduling needs.
• Verify patient demographics and insurance information; prepare intake packets; scan into EMR.

Skills

Communication

EMR systems

Documentation

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

EMR software

Job description

Laorthospec in Lafayette, LA seeks a Front Office Assistant to handle patient scheduling, billing support, and administrative coordination within the Rehabilitation department. The role requires accurate data entry, strong communication with patients, and teamwork with therapists and staff.

Responsibilities include scheduling, confirming appointments, explaining visit costs, collecting payments, maintaining patient charts, and ensuring confidentiality in a fast-paced office environment.