Rehab Front Desk & Scheduling Clerk

Louisiana Orthopaedic Specialists; Lafayette (LA); On-site; USD 26,000 - 38,000; Full time

Job summary

Louisiana Orthopaedic Specialists in Lafayette, LA is seeking an administrative professional for the Rehabilitation Department. You will communicate with patients, schedule appointments, confirm next-day evals, and explain visit costs and benefits.

You will collect patient payments, verify insurance, scan documents into EMR, assist in special projects, handle calls and faxes, and help maintain confidentiality and high-quality patient care in a busy office environment.

Qualifications

• Outpatient rehab office experience preferred.
• Strong communication and documentation skills.
• Ability to manage appointment scheduling and patient intake.
• Familiarity with insurance and benefits explanations.

Responsibilities

• Schedule patient appointments and confirm future visits.
• Explain visit costs and patient benefits to patients.
• Collect payments and batch end-of-day totals.
• Coordinate with rehabilitation staff to clarify referrals.
• Verify patient demographics and insurance information; prepare intake packets.
• Assist Front Office Supervisor with special projects.
• Answer department phone lines and check faxes.
• Support goals for quality patient care and satisfaction.
• Manage appointment cancellations and waitlist scheduling.
• Create new patient charts and maintain confidentiality.
• Confirm DME delivery and ABN documents.
• Schedule progress notes due.
• Maintain patient confidentiality.

Skills

Communication with patients and staff

EMR/computer usage

Accurate documentation

Education

High school diploma or GED

Bachelor's degree preferred

Tools

EMR software

Phone systems

Job description

Louisiana Orthopaedic Specialists in Lafayette, LA is seeking an administrative professional for the Rehabilitation Department. You will communicate with patients, schedule appointments, confirm next-day evals, and explain visit costs and benefits.

You will collect patient payments, verify insurance, scan documents into EMR, assist in special projects, handle calls and faxes, and help maintain confidentiality and high-quality patient care in a busy office environment.