Rehab Front Desk & Admin Specialist

Beth-Israel-Lahey-Health; Woburn (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health's Winchester Hospital in Woburn, MA is seeking an Outpatient Rehab Associate to welcome and register patients, verify demographics and insurance, and collect co-pays. You will be the first point of contact, helping ensure accurate data entry and smooth operations in the Rehabilitation department.

The role requires a high school diploma (or equivalent) with preferred experience in healthcare admin, Epic and Google Suite.

Qualifications

• High School Diploma or equivalent required.
• 1 year of advanced schooling preferred.
• 3 years of administrative support/secretarial experience in health care setting preferred.

Responsibilities

• Greets patients and visitors in a timely, respectful and empathetic manner.
• Answers and screens incoming telephone calls; receives and records messages.
• Collects patient demographics and insurance information; enters data into the hospital system.
• Verifies patient identifiers and insurance eligibility; researches coverage as needed.
• Collects co-payments and handles basic questions; escalates complex inquiries as appropriate.
• Maintains department files, updates memos, policies, and procedures.
• Organizes daily tasks to meet deadlines and department priorities.
• Records issues and communicates with team for resolution.

Skills

Customer service

Administrative support

Phone etiquette

Data entry

Education

High School Diploma or equivalent

1 year of advanced schooling

Tools

Epic

Google Suite

Job description

Beth Israel Lahey Health's Winchester Hospital in Woburn, MA is seeking an Outpatient Rehab Associate to welcome and register patients, verify demographics and insurance, and collect co-pays. You will be the first point of contact, helping ensure accurate data entry and smooth operations in the Rehabilitation department.

The role requires a high school diploma (or equivalent) with preferred experience in healthcare admin, Epic and Google Suite.