Administrative Outpatient Rehab Associate, 30hr - Days

Beth Israel Lahey Health; Winchester (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Winchester Hospital is seeking an Outpatient Rehab Associate to welcome and register patients, ensuring accurate demographic and insurance information is collected and entered into the hospital system.

The role involves answering calls, collecting co-pays, verifying eligibility, and supporting daily administrative tasks to maintain smooth department operations and high-quality patient care.

Qualifications

• High School Diploma or equivalent.
• 1 year of advanced schooling preferred.
• 3 years of administrative support in a health care office setting including Epic and Google Suite experience.

Responsibilities

• Greet patients and register them efficiently and empathetically.
• Answer phones and screen calls; route messages as needed.
• Verify patient demographics and insurance information; collect co-pays.
• Input and update patient data in the hospital information system.
• Maintain department files, update memos and procedures.
• Assure timely completion of daily administrative tasks and deadlines.

Skills

Administrative support

Customer service

Phone etiquette

Education

High School Diploma or equivalent

1 year of advanced schooling

Tools

Epic

Google Suite

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Winchester Hospital is a Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area. The Outpatient Rehab Associate contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This position is the first face/voice of the department when a patient calls/visits and can have a dramatic impact on making individuals feel welcomed. In addition this position impacts patient safety, clinical care, Registration, and claim reimbursement by ensuring the patient identifiers are correct, insurance coverage is accurate and effective on the service dates and by collecting copayments. The functions of this position directly affect the bottom line of the Rehabilitation department.

Job Description:

Days: Monday-Thursday

QUALIFICATIONS

Education Required: High School Diploma or equivalent

Education Preferred: 1 year of advanced schooling

Experience Preferred: 3 years of administrative support/secretarial experience in a health care office setting including 1 year or more of Epic, Google suite experience and efficiency.

JOB FUNCTIONS

• Performs a variety of tasks to manage operational details that affect the department by completing office and support work.
• Greets patients and others timely and in a manner that is respectful and empathetic.
• Answers the phone in the same manner
• Receives and screens incoming telephone calls.
• Notifies appropriate personnel or records messages
• Handles basic calls, uses answering policy (four part greeting)
• Orders office supplies to maintain office supply par levels.
• Opens, sorts, records and distributes mail.
• Records Department specific issues and brings to team meetings for discussion.
• Provides administrative backup to other administrative staff as necessary.
• Monitors waiting room/area
• Maintains Department Files, updates Department memos, policies and procedures
• Interviews patients or designees to accurately and comprehensively collect patient demographic and insurance information and enters into the hospital’s information system.
• For existing patients, verifies patient identifier to ensure the correct medical record is retrieved.
• Researches patient insurance plan using Web software and verifies insurance eligibility
• May function as the initial department contact for equipment problems.
• Collects co-payments when appropriate and required.
• Answers common, non-clinical/complex questions and escalates questions as appropriate.
• Provides general information regarding the Department/Hospital.
• Prints new patient consents and obtains patients or designee signature.
• Puts together/gathers appropriate paperwork per reason for patients visit.
• Sometimes will need to help assist the patient with completing the forms.
• Organizes daily tasks to comply with deadlines and/or priorities established by leaders and/or department procedures

Pay Range: $19.50 - $26.24 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation & a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.