Rehab Clinic Patient Access & Admin Coordinator

Indiana University Health; Indiana; On-site; USD 19,000 - 26,000; Part time

Job summary

Indiana University Health is seeking a PRN Front Desk/Patient Services Representative to greet patients, schedule appointments, and register patients at the 3300 West Community Drive site. This on-site role supports department operations and coordinates with clinicians and insurance providers.

The position requires a High School Diploma or GED and offers flexibility with a 12–16 hour weekly schedule, Monday–Friday.

Qualifications

• High school diploma or GED required.
• 0-3 years of customer service or medical office experience preferred.
• Basic proficiency with MS Office apps (Word, Excel, PowerPoint).

Responsibilities

• Greet patients and visitors in a professional, courteous, and customer-focused manner.
• Answer, screen, and direct incoming telephone calls appropriately.
• Schedule, reschedule, and coordinate new and recurring patient appointments.
• Facilitate efficient patient flow throughout the department.
• Perform accurate patient registration and maintain demographic and financial records.
• Obtain and verify insurance information, including eligibility, benefits, and coordination of benefits.
• Secure and process prior authorizations as required.
• Communicate with insurance carriers, payers, and patients to obtain and verify financial information.
• Assist with the timely and accurate resolution of patient account issues.
• Serve as a liaison between patients, rehabilitation staff, physicians, and other healthcare professionals.
• Provide administrative support to ensure smooth daily clinic operations.
• Maintain confidentiality of patient information in accordance with policies and regulations.
• Participate in departmental performance improvement initiatives and operational activities.
• Order, distribute, and maintain inventory of department supplies.
• Monitor and support adherence to departmental productivity, quality, and customer service standards.
• Participate in required training related to department equipment, infection prevention, regulatory compliance, organizational safety, and fire safety.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

MS Office

Education

High School Diploma / GED

Tools

MS Office Suite

Job description

Indiana University Health is seeking a PRN Front Desk/Patient Services Representative to greet patients, schedule appointments, and register patients at the 3300 West Community Drive site. This on-site role supports department operations and coordinates with clinicians and insurance providers.

The position requires a High School Diploma or GED and offers flexibility with a 12–16 hour weekly schedule, Monday–Friday.