Rehab Client Services Coordinator — Day Shift (Full-Time)

IHA; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Great benefits effective on first day

Job summary

Mercy Medical Center in Springfield, MA, is seeking a Client Services Coordinator to join our Rehabilitation team. This role provides reception, clerical and administrative support to ensure efficient operations from patient intake to discharge.

The successful candidate will maintain records, manage scheduling and registrations, handle insurance authorizations and co-pays, and support the therapy department with a range of clerical tasks. Excellent communication is essential in this role.

Qualifications

• High School Diploma or equivalent required.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Proficiency with Windows-based computer environments; accuracy and dependability required.
• Strong written and verbal communication skills.

Responsibilities

• Maintain client records, patient registration, insurance authorization and data statistics.
• Manage phone system, intake, scheduling, referrals, insurance authorizations, registration, and co-pay collection.
• Support the therapy department and manage patients from intake to discharge.
• Assist internal and external customers with clerical tasks within the office.
• Support rehab department personnel with clerical functions as identified.

Skills

Communication skills

Medical office experience

Clerical tasks

Education

High School Diploma or equivalent

Tools

Windows proficiency

Job description

Mercy Medical Center in Springfield, MA, is seeking a Client Services Coordinator to join our Rehabilitation team. This role provides reception, clerical and administrative support to ensure efficient operations from patient intake to discharge.

The successful candidate will maintain records, manage scheduling and registrations, handle insurance authorizations and co-pays, and support the therapy department with a range of clerical tasks. Excellent communication is essential in this role.