Client Services Coordinator - Rehabilitation Services

IHA; Springfield (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Great benefits effective on first day

Job summary

Mercy Medical Center in Springfield, MA, is seeking a Client Services Coordinator to join our Rehabilitation team. This role provides reception, clerical and administrative support to ensure efficient operations from patient intake to discharge.

The successful candidate will maintain records, manage scheduling and registrations, handle insurance authorizations and co-pays, and support the therapy department with a range of clerical tasks. Excellent communication is essential in this role.

Qualifications

• High School Diploma or equivalent required.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Proficiency with Windows-based computer environments; accuracy and dependability required.
• Strong written and verbal communication skills.

Responsibilities

• Maintain client records, patient registration, insurance authorization and data statistics.
• Manage phone system, intake, scheduling, referrals, insurance authorizations, registration, and co-pay collection.
• Support the therapy department and manage patients from intake to discharge.
• Assist internal and external customers with clerical tasks within the office.
• Support rehab department personnel with clerical functions as identified.

Skills

Communication skills

Medical office experience

Clerical tasks

Education

High School Diploma or equivalent

Tools

Windows proficiency

Job description

Position Purpose

Employment Type

Full time

Shift

Day Shift

Description

Mercy Medical Center a member of Trinity Health Of New England is looking for a Client Services Coordinator to join our Rehabilitation team.

The Client Services Coordinator is responsible for the varied reception, clerical and administrative support functions to ensure efficient and effective operations.

What Will You Do

• Responsible for maintenance of client records, client registration, insurance authorization, and maintenance of statistical data
• Manages the phone system, intake, scheduling, referrals, insurance authorizations, registration, co-pay collection.
• supports the therapy department and manages patients within the department from intake to discharge.
• Assists internal and external customers with all clerical tasks within the office.
• Supports all personnel in the rehab department with supportive clerical functions as identified.

Minimum Qualifications

• Requires a High School Diploma or equivalent.
• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Requires proficiency in a Windows based computer environment. Accuracy and dependability required.
• Must have strong communication skills, written and verbal

Highlights

• Full-Time/ Days (must be flexible to work varied shifts between the hours of 7a -7p)
• Great benefits effective on first day
• Mission-Driven Team Environment

Pay Range

$17.50 - $23.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.