REGULATORY SUPERVISOR/CONSULTANT - SES - 79001148

State of Florida; Florida; On-site; USD 67,000 - 93,000; Full time

Job summary

State of Florida's Division of Alcoholic Beverages and Tobacco is seeking a Regulatory Supervisor/Consultant (SES) to oversee a licensing office. Responsibilities include evaluating licensing applications, ensuring compliance, and guiding staff through complex reviews.

The role requires strong supervisory and customer service experience, with travel as needed. This SES position operates within the Bureau of Licensing, reporting to the licensing leadership.

Qualifications

• Must have two (2) years of supervisory experience.
• Must have three (3) years of customer service experience.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint).
• Must be available to travel with little to no notice, when required.

Responsibilities

• Reviewing applications for licenses, permits, and registrations to ensure qualification for licensure.
• Independently evaluating qualifications for licensure and determining approval/denial of applications.
• Updating licensing systems and providing guidance to internal and external customers.
• supervising a licensing staff to ensure timely processing of licenses, permits, and registrations.

Skills

Supervisory experience

Customer service

Travel availability

MS Office

Tools

Microsoft Office

Job description

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REGULATORY SUPERVISOR/CONSULTANT - SES - 79001148

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887521

Agency: Business and Professional Regulation

Working Title: REGULATORY SUPERVISOR/CONSULTANT - SES - 79001148

DIVISION OF ALCOHOLIC BEVERAGES & TOBACCO REGULATORY SUPERVISOR/CONSULTANT - SES Position Number: 79001148 Hiring Salary: $1,471.70 to $2,039.06 Biweekly ** Open Competitive**

Our Organization and Mission:

License efficiently. Regulate fairly. Florida counts on the Department of Business and Professional Regulation (DBPR) to ensure important matters are handled well. Responsibilities range from ensuring the safety of food service, maintaining the integrity of real estate transactions, furthering the transparency of condominium governance, and overseeing the qualifications of licensure that ensure work requiring a skilled professional is performed safely and sufficiently.DBPR’s stakeholders include these professionals and their customers alike.

Under the direction of Secretary Melanie S. Griffin, DBPR oversees many of Florida’s professions and industries in the areas above, and many more which can be seen on our website: http://www.myfloridalicense.com/DBPR/.

The Work You Will Do:

The Florida Division of Alcoholic Beverages and Tobacco licenses the manufacture, distribution, sale, and service of alcoholic beverage and tobacco products in Florida, including receipt and processing of license applications; collection and auditing of taxes and fees paid by licensees; and enforcement of the laws and regulation of the alcoholic beverage and tobacco industries, pursuant to Chapters 210, 561-565, 567-569, Florida Statutes. The division's three bureaus - Licensing, Auditing and Enforcement - comprise a team of approximately 325 personnel fulfilling the regulatory obligations of the division throughout the state.

This is a Selected Exempt Service (SES) position assigned to the Bureau of Licensing. The Regulatory Supervisor / Consultant – SES position oversees the functions and regulatory activities of an office processing team for the review of applications and the issuance of licenses, permits, and registrations for the sale of alcoholic beverages and tobacco. This supervisory position works independently performing professional work involving eligibility determinations for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations. The position works in conjunction with the regional licensing managers, the Assistant Chief of Licensing and the Chief of Licensing within the Bureau. The duties of this position include (but are not limited to):

• Reviewing applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure.
• Corresponding and communicating with applicants regarding omissions or deficiencies in license applications.
• Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes.
• Independently evaluating qualifications and requirements to determine eligibility for licensure.
• Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance.
• Updating all necessary systems, logs, and other applicable data systems consistently and accurately.
• Providing excellent service, accurate information, and specific guidance to internal and external customers regarding licensure functions.
• Preparing reports and other documentation to provide information to the division, department, licensees, and the public.
• Processing fee payments to ensure all monies received are deposited in the correct bank account accurately and timely, per established agency receipting procedures.
• Accurately responding to internal and external inquiries concerning licensure requirementsas well as other pertinent information regarding laws, rules, policies, and procedures.
• Performing all required tasks related to the supervision of employees, including approval of attendance and leave, evaluating employee performance (preparing performance plans, performance evaluations, and position descriptions, etc.), recruitment and selection, employee development, and other supervisory related duties. Plans workflow and objectives and will establish deadlines for work performance of staff. Provides appropriate motivation to employees and meets with staff regularly.
• Supervising a work group of licensing staff to ensure that application processing is conducted according to the bureau and division established policies and procedures, and within the allotted timeframes for each step in the process, for the issuance of alcoholic beverage, cigarette, and tobacco licenses, permits, and registrations.
• Performing review audits of applications for licensure processed by staff, to ensure accuracy and completion of information, consistency with the established agency licensing procedures, receipt of fee payments, recording of information into the licensing databases, and process completion by each employee.
• Augmenting licensing staff functions by processing applications received in the office, both by performing specific actions within the processing procedures and by processing the applications through to final status of approval or disapproval.
• Coordinating with regional managers and other licensing district office supervisors to ensure consistency, efficiency, and effectiveness of statewide licensing operations. Coordinates with the Bureaus of Auditing and Enforcement district office managers to ensure cohesiveness among the division's bureau functions.
• Providing accurate information and direction to internal and external customers regarding licensure functions.

***This supervisory position is a non-sworn select exempt service (SES) position located within the Division’s Bureau of Licensing***

Your Specific Responsibilities:

Covered within the section above (The Work You Will Do)

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both orally and in writing, by understanding written sentences and paragraphs in work-related documents, by talking to others to effectively convey information, by actively listening to others, and by communicating effectively with others in writing as indicated by the needs of the audience.
• Knowledge of and ability to understand and apply applicable statutes, rules, policies, and procedures.
• Ability to determine work priorities and ensure proper completion of work assignments.
• Ability to train others.
• Ability to provide consultative assistance to others.
• Ability to compile, organize, and analyze data, and to prepare comprehensive reports relating to licensing activities.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of policies and practices involved in personnel/human resource functions.
• Knowledge of computer systems and software used to perform writing, calculating, and data entry tasks, and licensing application processing functions.
• Knowledge of the techniques for handling complaints and dealing with the public.
• Must have two (2) years of experience working in a supervisory position or capacity.
• Must have three (3) years of customer service experience.
• Must have experience using Microsoft Office Suite (Microsoft Word, Excel, and PowerPoint).
• Must beavailable to travel with little to no notice, when required.
• The selected candidate must be willing to accept the offered salary amount falling within the range of $1,471.70 to $2,039.06 Biweekly.

Preferred:

• Preference will be awarded to applicants possessing experience with inputting and/orreviewing data within an automated data records system and to those who possess experience working with Versa Regulation licensing system and OnBase.
• Preference will be awarded to applicants who have experience with applying statutes and administrative rules.
• Preference will be awarded to applicants who are bilingual in both English and Spanish .
• Preference will be awarded to applicants who have experience independently reviewing data and making determinations.

The Benefits of Working for the State of Florida:

“ Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State of Florida retirement package: 3% employee contribution required.
• Nine annual paid holidays and one personal holiday
• Ability to earn up to 104 hours of paid annual leave annually as a new employee with the State of Florida
• Ability to earn up to 104 hours of paid sick leave annually.
• The State of Florida offers health insurance coverage (i.e. individual and family coverage) to eligible employees.
• The State of Florida provides a $25,000 life insurance policy to eligible employees.
• Additional supplemental insurance policies are available for dental, vision, hospital supplement, cancer, etc.
• Tax deferred medical and childcare reimbursement accounts are available.
• Tuition waiver program to attend an approved State of Florida College or University

To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited. Applicants must provide their own, authentic responses during all stages of the evaluation and recruitment process. Any candidate found using AI to assist in their answers will be disqualified from consideration

If you are the selected candidate for this position and hold a current license through the Florida Department of Business & Professional Regulation, you may be required to place your license in an inactive status.

Applicants must complete all fields in the Candidate Profile. Work history, hours worked, and formal education are required to qualify for this position. Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information.

The Florida Department of Business and Professional Regulation requires all job applicants, interns, volunteers and contractors to pass a Level 2 background check as per Chapter 435, Florida Statutes which consists of fingerprinting and a check of local, state, and national law enforcement records. Employees will be retained in the state and national rap back program, providing real-time arrest hit notifications. This check must be completed before you can start working or contracting.

The Florida Department of Business & Professional Regulation is committedto increasing recruitment and hiring of individuals with disabilities andimproving employment outcomes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at [phone]. DBPR requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

Special Reminders:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov .

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending on the date of your retirement.

The Department of Business and Professional Regulation will only hire U. S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

MARGATE, FL, US, 33063

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.