Regulatory Operations Lead — Banking Center Risk

City National Bank of Florida; Coral Gables (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Coverage

401(k) with matching

Paid Time Off & Holidays

Wellness resources

Job summary

City National Bank of Florida is seeking an experienced Regulatory Operations Consultant (ROC) to support first-line risk management across our retail banking network. The role conducts on-site assessments, quality assurance reviews, and risk-based coaching, while documenting findings, tracking remediation, and reporting to leadership and stakeholders.

You will collaborate with Operational Risk Management, Compliance, Fraud, and other support functions to implement control improvements and

Qualifications

• 5-7 year of experience in Retail Banking.
• Working knowledge of bank operations.
• Excellent organizational, analytical, coaching, time management and communication skills.
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.
• Excellent follow-up skills including attention to detail with a customer service attitude.

Responsibilities

• Conduct unannounced onsite banking-center assessments and monthly transaction quality assurance reviews in accordance with approved procedures, checklists, schedules, and sampling requirements.
• Evaluate the execution of operational controls, review supporting documentation and operational logs, and assess staff knowledge of applicable policies, procedures, regulatory requirements, security protocols, and escalation expectations.
• Identify and document control deficiencies, policy deviations, operational losses, near-miss events, and emerging risk trends, including root causes, responsible parties, required corrective actions, and target completion dates.
• Analyze recurring findings and process gaps and recommend opportunities to strengthen controls, procedures, training, documentation, and management reporting.
• Monitor corrective actions, evaluate remediation evidence, maintain the designated tracking repository, and escalated overdue, unresolved, or inadequate remediation to First Line Risk Management leadership and appropriate business management.
• Maintain complete and accurate assessment and testing documentation, including sampling registers, workpapers, supporting evidence, findings, conclusions, and review results.
• Communicate assessment and review results to banking-center personnel, business management, and other relevant stakeholders, and provide risk-based coaching or procedural guidance when gaps are identified.
• Prepare accurate and timely management reporting on banking-center assessments, transaction reviews, operational losses, recurring findings, emerging trends, and outstanding corrective actions.
• Provide assessment results and supporting information for line-of-business risk and compliance forums and enterprise risk reporting.
• Serve as a liaison among frontline business units, Operational Risk Management, Compliance, BSA/AML/OFAC, Fraud, and other support functions to facilitate risk-event reporting, issue resolution, and improvements to control execution.
• Provide operational support and risk-based coaching to banking-center personnel and other frontline business units, including targeted or refresher guidance on new or revised policies, procedures, controls, and regulatory requirements.
• Promote a risk-aware culture by encouraging the proactive identification, reporting, escalation, and remediation of operational and regulatory risks.
• Participate in special projects, process changes, control enhancements, and other assignments as directed.

Skills

Retail banking experience

Bank operations knowledge

Analytical skills

Communication skills

Cross-functional collaboration

Coaching

Attention to detail

Education

Bachelor's degree in Business Administration

Equivalent combination of education/experience

Job description

City National Bank of Florida is seeking an experienced Regulatory Operations Consultant (ROC) to support first-line risk management across our retail banking network. The role conducts on-site assessments, quality assurance reviews, and risk-based coaching, while documenting findings, tracking remediation, and reporting to leadership and stakeholders.

You will collaborate with Operational Risk Management, Compliance, Fraud, and other support functions to implement control improvements and