Regulatory Operations Consultant Sr

City National Bank of Florida; Coral Gables (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Coverage

401(k) with matching

Paid Time Off & Holidays

Wellness resources

Job summary

City National Bank of Florida is seeking an experienced Regulatory Operations Consultant (ROC) to support first-line risk management across our retail banking network. The role conducts on-site assessments, quality assurance reviews, and risk-based coaching, while documenting findings, tracking remediation, and reporting to leadership and stakeholders.

You will collaborate with Operational Risk Management, Compliance, Fraud, and other support functions to implement control improvements and

Qualifications

• 5-7 year of experience in Retail Banking.
• Working knowledge of bank operations.
• Excellent organizational, analytical, coaching, time management and communication skills.
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.
• Excellent follow-up skills including attention to detail with a customer service attitude.

Responsibilities

• Conduct unannounced onsite banking-center assessments and monthly transaction quality assurance reviews in accordance with approved procedures, checklists, schedules, and sampling requirements.
• Evaluate the execution of operational controls, review supporting documentation and operational logs, and assess staff knowledge of applicable policies, procedures, regulatory requirements, security protocols, and escalation expectations.
• Identify and document control deficiencies, policy deviations, operational losses, near-miss events, and emerging risk trends, including root causes, responsible parties, required corrective actions, and target completion dates.
• Analyze recurring findings and process gaps and recommend opportunities to strengthen controls, procedures, training, documentation, and management reporting.
• Monitor corrective actions, evaluate remediation evidence, maintain the designated tracking repository, and escalated overdue, unresolved, or inadequate remediation to First Line Risk Management leadership and appropriate business management.
• Maintain complete and accurate assessment and testing documentation, including sampling registers, workpapers, supporting evidence, findings, conclusions, and review results.
• Communicate assessment and review results to banking-center personnel, business management, and other relevant stakeholders, and provide risk-based coaching or procedural guidance when gaps are identified.
• Prepare accurate and timely management reporting on banking-center assessments, transaction reviews, operational losses, recurring findings, emerging trends, and outstanding corrective actions.
• Provide assessment results and supporting information for line-of-business risk and compliance forums and enterprise risk reporting.
• Serve as a liaison among frontline business units, Operational Risk Management, Compliance, BSA/AML/OFAC, Fraud, and other support functions to facilitate risk-event reporting, issue resolution, and improvements to control execution.
• Provide operational support and risk-based coaching to banking-center personnel and other frontline business units, including targeted or refresher guidance on new or revised policies, procedures, controls, and regulatory requirements.
• Promote a risk-aware culture by encouraging the proactive identification, reporting, escalation, and remediation of operational and regulatory risks.
• Participate in special projects, process changes, control enhancements, and other assignments as directed.

Skills

Retail banking experience

Bank operations knowledge

Analytical skills

Communication skills

Cross-functional collaboration

Coaching

Attention to detail

Education

Bachelor's degree in Business Administration

Equivalent combination of education/experience

Job description

About Us

Think BIG. Achieve More.

At City National Bank of Florida, we invest in our people and the communities we serve. Join a team where ambitious careers and meaningful relationships thrive together. We’re entrepreneurs at heart—growing fast, making an impact, and shaping the future of banking in Florida. To learn more about City National Bank of Florida visit About Us!

Overview: The Regulatory Operations Consultant (ROC) supports the Bank’s first-line risk management program by identifying, assessing, monitoring, and helping mitigate operational and regulatory risks across the physical banking-center network and other frontline business units. The role performs onsite control assessments and transaction quality assurance reviews, evaluates adherence to policies and procedures, documents and communicates results, monitors corrective actions, provides operational guidance and coaching, and supports timely escalation and reporting of risk events and control deficiencies. The ROC exercises independent judgment within assigned authority and contributes to a consistent, risk-aware, and client-focused control environment.

What You’ll Do

• Conduct unannounced onsite banking-center assessments and monthly transaction quality assurance reviews in accordance with approved procedures, checklists, schedules, and sampling requirements.
• Evaluate the execution of operational controls, review supporting documentation and operational logs, and assess staff knowledge of applicable policies, procedures, regulatory requirements, security protocols, and escalation expectations.
• Identify and document control deficiencies, policy deviations, operational losses, near-miss events, and emerging risk trends, including root causes, responsible parties, required corrective actions, and target completion dates.
• Analyze recurring findings and process gaps and recommend opportunities to strengthen controls, procedures, training, documentation, and management reporting.
• Monitor corrective actions, evaluate remediation evidence, maintain the designated tracking repository, and escalated overdue, unresolved, or inadequate remediation to First Line Risk Management leadership and appropriate business management.
• Maintain complete and accurate assessment and testing documentation, including sampling registers, workpapers, supporting evidence, findings, conclusions, and review results.
• Communicate assessment and review results to banking-center personnel, business management, and other relevant stakeholders, and provide risk-based coaching or procedural guidance when gaps are identified.
• Prepare accurate and timely management reporting on banking-center assessments, transaction reviews, operational losses, recurring findings, emerging trends, and outstanding corrective actions.
• Provide assessment results and supporting information for line-of-business risk and compliance forums and enterprise risk reporting.
• Serve as a liaison among frontline business units, Operational Risk Management, Compliance, BSA/AML/OFAC, Fraud, and other support functions to facilitate risk-event reporting, issue resolution, and improvements to control execution.
• Provide operational support and risk-based coaching to banking-center personnel and other frontline business units, including targeted or refresher guidance on new or revised policies, procedures, controls, and regulatory requirements.
• Promote a risk-aware culture by encouraging the proactive identification, reporting, escalation, and remediation of operational and regulatory risks.
• Participate in special projects, process changes, control enhancements, and other assignments as directed.

Qualifications

• 5-7 year of experience in Retail Banking.
• Working knowledge of bank operations.
• Excellent organizational, analytical, coaching, time management and communication skills.
• Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.
• Excellent follow-up skills including attention to detail with a customer service attitude.

Education

• Bachelor's Degreein Business Administration or related field preferred.
• An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

Benefits & Perks

We offer a competitive benefits package designed to support your success:

• Health Coverage: Medical, dental, and vision plans with employer contributions.
• Retirement Savings: 401(k) with matching.
• Paid Time Off & Holidays: Generous PTO and paid holidays.
• Wellness Support: Access to mental health and financial wellness resources.

Visit our benefits page to learn more Benefits!

Join City National Bank of Florida. The possibilities are endless.

Special information to candidates

Equal Opportunity

City National Bank of Florida is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any status protected by federal, state, or Florida law. We comply with the ADA and applicable Florida laws.

Interview Guidelines

To ensure a fair and consistent interview process, applicants are not permitted to use AI-enabled devices during interviews, including AI glasses or similar wearable technology that can record, transmit, or generate real-time information.

Applicants who require a reasonable accommodation to participate in the interview process should contact [e-mail] in advance of the interview to submit an accommodation request. City National Bank of Florida will engage in the interactive process and provide reasonable accommodations in accordance with applicable law.