Regulatory Licensing Support Specialist 1

State of West Virginia; West Virginia; On-site; USD 28,000 - 40,000; Full time

Job summary

State of West Virginia is seeking an entry-level Licensing/Permits Clerk within the WV Division of Labor's Safety Section. You will review applications, interpret applicable laws and regulations, process fees, and maintain accurate records across multiple databases.

You will respond to inquiries and provide fast, courteous service to applicants, while prioritizing renewals during peak periods. This role involves data entry, generating reports, and assisting with permit-related questions.

Qualifications

• High school diploma or equivalent.
• Ability to interpret and apply laws, regulations, policies and procedures.

Responsibilities

• Review applications for license/permit issuance or renewal.
• Process applications and fees.
• Maintain accurate records of applications, permits and certifications.
• Respond to inquiries and provide courteous service by phone, email or in person.
• Enter data into databases and generate reports.
• Draft records and forward to destinations as required.
• Prioritize renewals during renewal periods.
• Research and resolve permit-related issues as needed.

Skills

Record keeping

Data entry

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Under direct supervision of the WV Division of Labor's Safety Section's Labor Programs Manager:

• Perform entry-level work reviewing applications for the suitability of issuance or renewal of licenses and/or permits through the interpretation and application of federal, state and local laws, rules, regulations, policies and procedures of the WV Elevator Safety, High-Pressure Steam Boiler Safety, and Amusement Ride/Zip Line Canopy Tour Safety Consumer Programs.
• Perform entry level work reviewing applications for the suitability of issuing or renewing licenses and/or permits by interpreting and applying federal, state and local laws, rules, regulations, policies and procedures.
• Process applications and fees.
• Keep accurate records of applications, permits, and certifications, and correspond with applicants, ensuring compliance with all applicable laws and regulations.
• Receives, audits and analyzes license, permit, and other applications.
• Recommends the acceptance or rejection of license and permit applications in accordance with laws and regulations.
• Enters all required information and documentation into multiple databases and creates individual files for potential licensees.
• Maintains complex electronic and paper filing systems.
• Generates necessary reports and spreadsheets as required to guarantee the precision and integrity of the licensing or permit section and database systems.
• Reviews and processes the invoicing and distribution of licensing fees.
• Drafts electronic records and prints transmittals and forwards originals to the appropriate destination via email and/or USPS.
• Responds to inquiries concerning the licensing and permit processes, including probation, suspension, refusal to renew, and revocation status, as well as requests for assistance and information regarding compliance with regulations governing license issuance; provides fast, accurate and courteous service to customers through telephone, email and direct face-to-face communication.
• Prioritizes the license or permit renewal process during renewal periods.
• Makes changes to customer active status, personal information and job positions.
• Continues to research and resolve any permit-related issues, as necessary.
• On-the-job training will be provided.
• Other duties as assigned.

Education:

High school diploma or the equivalent.

Training:

On the job training will be provided. .