Regulatory Licensing Support Specialist 1

State of West Virginia; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

State of West Virginia is seeking an entry-level Licensing Clerk to review applications for licenses and permits across Elevator Safety, High-Pressure Steam Boiler Safety, and Amusement Ride/Zip Line canopy programs. You will interpret applicable laws, process fees, and maintain accurate records.

The role involves data entry, records management, and responding to inquiries with excellent customer service. On-the-job training is provided; a reliable, detail-oriented candidate will thrive in a

Qualifications

• Requires a high school diploma or equivalent.
• On-the-job training will be provided.

Responsibilities

• Review applications for suitability of issuing or renewing licenses and permits per laws and policies.
• Process applications and fees; maintain accurate records of licenses, permits, and certifications.
• Enter data into multiple databases and generate reports to ensure data integrity.
• Respond to inquiries about licensing processes via phone, email, or in person.
• Audit and analyze license and permit applications; recommend acceptance or rejection.

Education

High school diploma or the equivalent

Job description

Nature of Work

• Perform entry-level work reviewing applications for the suitability of issuance or renewal of licenses and/or permits through the interpretation and application of federal, state and local laws, rules, regulations, policies and procedures of the WV Elevator Safety, High-Pressure Steam Boiler Safety, and Amusement Ride/Zip Line Canopy Tour Safety Consumer Programs.
• Perform entry level work reviewing applications for the suitability of issuing or renewing licenses and/or permits by interpreting and applying federal, state and local laws, rules, regulations, policies and procedures.
• Process applications and fees.
• Keep accurate records of applications, permits, and certifications, and correspond with applicants, ensuring compliance with all applicable laws and regulations.
• Receives, audits and analyzes license, permit, and other applications.
• Recommends the acceptance or rejection of license and permit applications in accordance with laws and regulations.
• Enters all required information and documentation into multiple databases and creates individual files for potential licensees.
• Maintains complex electronic and paper filing systems.
• Generates necessary reports and spreadsheets as required to guarantee the precision and integrity of the licensing or permit section and database systems.
• Reviews and processes the invoicing and distribution of licensing fees.
• Drafts electronic records and prints transmittals and forwards originals to the appropriate destination via email and/or USPS.
• Responds to inquiries concerning the licensing and permit processes, including probation, suspension, refusal to renew, and revocation status, as well as requests for assistance and information regarding compliance with regulations governing license issuance; provides fast, accurate and courteous service to customers through telephone, email and direct face-to-face communication.
• Prioritizes the license or permit renewal process during renewal periods.
• Makes changes to customer active status, personal information and job positions.
• Continues to research and resolve any permit-related issues, as necessary.
• On-the-job training will be provided.
• Other duties as assigned.

Minimum Qualifications

Education: High school diploma or the equivalent.

Training: On the job training will be provided.

State employment offers a variety of benefits.