REGULATORY INVESTIGATOR

City of Houston; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The City of Houston is seeking a Regulatory Investigator in the Park Houston Division to enforce parking ordinances and provide excellent public service. The role requires driving on city business and ability to work varied shifts in a fast-paced urban setting.

Minimum qualifications include a high school diploma or GED, six months experience, and a Texas driver’s license. Strong communication and teamwork are essential, with weekend/evening work possible.

Qualifications

• High school diploma or GED.
• Six months of work experience required.
• Valid Texas Driver’s License.
• Strong verbal and written communication skills; customer service oriented.
• Experience in a regulatory or law enforcement environment preferred.

Responsibilities

• Enforce City Parking Ordinances by issuing citations for parking violations.
• Issuing citations for parking violations observed within assigned area.
• Reporting vehicles in tow-away zones.
• Checking parked vehicles using hand-held computer devices for unresolved parking violations.
• Booting eligible vehicles.
• Reporting damaged or malfunctioning meters; reporting missing traffic and parking signs; assisting citizens with directions and other needed information or assistance.
• Monitoring, investigating and reporting Valet Zones.
• Enforcement of ordinances preventing businesses from operating in the public right of way.
• Towing of abandoned vehicles.
• Enforcement of various Community Parking and Residential parking areas; enforcement of bicycle lane parking restrictions.
• Conducting occupancy studies to collect data to manage curb side rates, time limits or other parking tools.
• Utilization of vehicles with license plate recognition systems to enforce ordinances and collect occupancy data.
• Use of the 311 system to review, respond, and close parking service requests filed by the general public.
• other duties as required.

Skills

Verbal communication

Written communication

Regulatory experience

Texas driver’s license

Customer service

Education

High school diploma or GED

Tools

Hand-held devices

Job description

Position Overview

Applications accepted from: ALL PERSONS INTERESTED

Department/Division: Park Houston Division

Reporting Location: 2500 Fannin

Workdays & Hours: Various Shifts/Hours

• Subject to change

Description Of Duties / Essential Functions

The Park Houston division of the Administration & Regulatory Affairs Department (ARA) is seeking an energetic, flexible, team-oriented person with a passion for customer service to work as a Regulatory Investigator. Successful candidates will communicate effectively, provide exceptional customer service, enjoy working as a team and be at ease multitasking in a fast-paced public service setting. The candidate should have strong interpersonal skills. Position requires driving on city business.

Responsibilities

• Enforce City Parking Ordinances by issuing citations for parking violations, enforcing policies and procedures.
• Issuing citations for parking violations observed within assigned area.
• Reporting vehicles in tow-away zones.
• Checking parked vehicles using hand-held computer devices for unresolved parking violations.
• Booting eligible vehicles.
• Reporting damaged or malfunctioning meters; reporting missing traffic and parking signs; assisting citizens with directions and other needed information or assistance.
• Monitoring, investigating and reporting Valet Zones.
• Enforcement of ordinances preventing businesses from operating in the public right of way.
• Towing of abandoned vehicles.
• Enforcement of various Community Parking and Residential parking areas; enforcement of bicycle lane parking restrictions.
• Conducting occupancy studies to collect data to manage curb side rates, time limits or other parking tools.
• Utilization of vehicles with license plate recognition systems to enforce ordinances and collect occupancy data.
• Use of the 311 system to review, respond, and close parking service requests filed by the general public.
• other duties as required.

WORKING CONDITIONS

Job consists of long periods of walking with routine exposure to significant levels of heat, cold, moisture and air pollution such as those encountered in general outdoor conditions. The position routinely requires lifting of moderately heavy items, such as vehicle immobilizers or records boxes (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. Includes driving city-owned vehicles as needed and riding bicycles in downtown traffic.

Minimum Requirements

EDUCATIONAL REQUIREMENTS

Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.

Experience Requirements

Six months of work experience are required.

Minimum License Requirements

A valid Texas Driver’s License and complies with the City of Houston's policy on driving (AP 2-2).

PREFERENCES

• Strong verbal and written communication skills. Experience in a regulatory or law enforcement environment.
• Must be available to work occasional weekends and evenings.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

Selection/Skills Tests Required

Department may administer skills assessment test.

SAFETY IMPACT POSITION

YES. If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 11

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

EOE - Equal Opportunity Employment

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.