Parking Enforcement - University of Houston

Reimagined Parking; Houston (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

PTO (10 days)

Health plans

Life & disability insurance

401(k) match

Employee assistance program

Parental leave

Job summary

Reimagined Parking is seeking a Parking Enforcement Officer in the Houston area, stationed at the University of Houston. The role pays $15 per hour with day shifts that vary from early morning to late evening.

You will monitor the property, assist customers with pay systems, and work with a team to uphold safety and policy across the campus parking facilities. Responsibilities include using LPR to enforce rules, issuing notices, and helping customers with pay stations while maintaining a

Qualifications

• High school diploma or equivalent is preferred.
• Experience with Windows PCs and MS Office (Word/Excel/Access/Outlook).
• Comfortable using devices running Android and Apple OS.
• Excellent verbal and written communication skills.
• Valid driver's license required.
• Clean MVR (driving record).

Responsibilities

• Deliver exceptional customer service experiences, especially in difficult situations.
• Remain calm and professional with challenging customers.
• Utilize License Plate Recognition (LPR) system to monitor compliance with parking policy.
• Issue fee notices to vehicles not in compliance with parking policy.
• Enforce time limits using the LPR system in posted areas.
• Maintain the appearance of the LPR vehicle to project a professional image.
• Follow up with management on any potential customer service issues.
• Assist merchants with parking validation system issues.
• Assist customers with proper use of pay stations and perform minor maintenance as needed.

Skills

Verbal and written communication

Driver's license

Clean MVR

Windows/MS Office

Android & iOS devices

Education

High school diploma or equivalent

Tools

MS Office Suite

Mobile OS familiarity

Job description

Position: Parking Enforcement

Location: University Of Houston

Pay: $15 an hour

Shift: Days Vary (timing around 6am - 11pm)

The Parking Enforcement Officer monitors the property for any suspicious activities and report to onsite security if appropriate ensures the safe and efficient. The Parking Enforcement Officer will answer all pertinent questions related to the parking facility itself or the surrounding area. Also, will assist customers with issues related to mobile phones and pay by phone app. The Parking Enforcement Officer will work closely with fellow team members, to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. If you enjoy working in a high energy, challenging environment, then this job is for you!

The Parking Enforcement Officer monitors the property for any suspicious activities and report to onsite security if appropriate ensures the safe and efficient. The Parking Enforcement Officer will answer all pertinent questions related to the parking facility itself or the surrounding area. Also, will assist customers with issues related to mobile phones and pay by phone app. The Parking Enforcement Officer will work closely with fellow team members, to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. If you enjoy working in a high energy, challenging environment, then this job is for you!

Physical Demands

• Able to walk, stand for up to 10 hours
• Able to bend, crouch, reach
• Able to use stairs when required
• Must be able to lift up to 50lbs

Working Conditions

• Work is performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather.
• Protection from weather conditions may be provided, but not necessarily from temperature changes.

Key Responsibilities

• Deliver exceptional customer service experience, especially in difficult situations.
• Remain calm and professional even when dealing with challenging customers.
• Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
• Issue fee notices to vehicles not in compliance with parking policy and procedure.
• Utilize LPR system to enforce time limits within specific posted areas.
• Maintain the appearance of the LPR vehicle at all times to present a professional image.
• Follow up with management on any potential customer service issues.
• Assist merchants with issues related to parking validation system
• Assist customers with proper use of pay stations and perform minor maintenance as needed.

Skills, Knowledge and Expertise

• Prefer high school diploma or equivalent.
• Experienced with Microsoft Windows PCs and related applications (Word / Excel / Access / Outlook)
• Comfortable with devices running both Android and Apple Operating Systems
• Excellent verbal and written communication skills
• Valid Driver's license required
• Clean Motor Vehicle Report (MVR)

Benefits

Join our team and enjoy an outstanding benefits package, including:

Full Time Only

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones.
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.

Part Time

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement.
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations.
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.