Regulatory Insurance Analyst I - Hybrid Compliance

Insurance; North Carolina; Hybrid; USD 61,000 - 65,000; Full time

Job summary

The North Carolina Department of Insurance is seeking an Insurance Regulatory Analyst I (NS) to provide technical expertise and regulatory oversight within the Agent Services Division. The role involves researching, analyzing, and responding to complaints from licensees and the public, interpreting state statutes, and coordinating with other agencies.

This hybrid position offers a balance of office work and remote days, supporting investigations, licensing actions, and customer service

Qualifications

• Bachelor's degree in business or economics or a related program from an appropriately accredited institution and three years of experience in policy and rate examinations, underwriting, claims adjusting work, or financial/marketing analysis; or an equivalent combination of education and experience.
• Thorough knowledge of the insurance industry.
• Ability to read and understand policies, including but not limited to life, health and auto.
• Excellent customer service skills.
• Detailed knowledge regarding statutes and administrative codes that regulate insurance agents, agencies, adjusters and public adjusters.
• Working knowledge of agent licensing requirements.
• Ability to interpret and analyze federal and state statutes relating to all regulated individuals and entities.

Responsibilities

• Investigate complaints by gathering relevant facts and applying applicable statutes and rules.
• Communicate promptly with licensees and complainants and provide timely written responses.
• Manage inquiry calls, document case information accurately, and maintain required system entries.
• Deliver high-quality customer service across phone, email, written, and in-person inquiries.
• Provide accurate information on policies, licensing requirements, statutes, and regulations.
• Meet response-time standards, elevate issues appropriately, and assist with special projects.
• Recommend regulatory actions, prepare case materials, and support administrative hearings.
• Process settlement agreements and disciplinary actions in accordance with required timelines.

Skills

Insurance knowledge

Policy interpretation

Customer service

Statutes & codes

Licensing requirements

Regulatory action awareness

Deadline-driven

Independent judgment

Education

Bachelor's degree in business or economics

Tools

NIPR

NAIC

iSite

Job description

The North Carolina Department of Insurance is seeking an Insurance Regulatory Analyst I (NS) to provide technical expertise and regulatory oversight within the Agent Services Division. The role involves researching, analyzing, and responding to complaints from licensees and the public, interpreting state statutes, and coordinating with other agencies.

This hybrid position offers a balance of office work and remote days, supporting investigations, licensing actions, and customer service